Role Proficiency:
Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 – Software Engineering
Outcomes:
Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements. Code debug test document and communicate product/component/features at development stages. Select appropriate technical options for development such as reusing improving or reconfiguration of existing components. Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models Mentor Developer 1 – Software Engineering and Developer 2 – Software Engineering to effectively perform in their roles Identify the problem patterns and improve the technical design of the application/system Proactively identify issues/defects/flaws in module/requirement implementation Assists Lead 1 – Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisionsMeasures of Outcomes:
Adherence to engineering process and standards (coding standards) Adherence to schedule / timelines Adhere to SLAs where applicable Number of defects post delivery Number of non-compliance issues Reduction of reoccurrence of known defects Quick turnaround of production bugs Meet the defined productivity standards for project Number of reusable components created Completion of applicable technical/domain certifications Completion of all mandatory training requirementsOutputs Expected:
Code:
Develop code independently for the above
Configure:
Test:
scenarios and execution
Domain relevance:
Manage Project:
Manage Defects:
Estimate:
effort
resource dependence for one's own work and others' work
including modules
Document:
Manage knowledge:
share point
libraries and client universities
Status Reporting:
Release:
Design:
Mentoring:
Skill Examples:
Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models Estimate effort and resources required for developing / debugging features / components Perform and evaluate test in the customer or target environment Team Player Good written and verbal communication abilities Proactively ask for help and offer helpKnowledge Examples:
Appropriate software programs / modules Technical designing Programming languages DBMS Operating Systems and software platforms Integrated development environment (IDE) Agile methods Knowledge of customer domain and sub domain where problem is solvedAdditional Comments:
Key Responsibilities • Develop and configure custom workflows, business rules, client scripts, UI policies, UI actions, and Service Portal components. • Collaborate with stakeholders to gather requirements and translate them into ServiceNow functionality. • Implement new modules and enhancements across ITSM, ITOM, ITAM, HRSD, SecOps, and other ServiceNow products. • Design and maintain integrations between ServiceNow and other enterprise tools (e.g., CMDB syncs, SSO, LDAP, REST/SOAP APIs). • Maintain code quality through source control, peer reviews, and following best practices. • Troubleshoot issues, perform root cause analysis, and implement long-term fixes. • Prepare technical documentation, test scripts, and deployment plans. • Stay current on ServiceNow features and new releases, recommending improvements or upgrades. Required Qualifications • 3+ years of hands-on ServiceNow development experience. • Strong proficiency in JavaScript, Glide API, and ServiceNow Studio. • Experience with core modules such as Incident, Problem, Change, Knowledge, CMDB, and Asset Management. • Familiarity with ServiceNow integrations using REST, SOAP, and MID Server. • Experience with Service Portal, Flow Designer, and Scoped Applications is a plus. • Solid understanding of Agile/Scrum methodologies. • Excellent communication and problem-solving skills. Preferred Qualifications • ServiceNow Certified System Administrator (CSA) – Required • ServiceNow Certified Application Developer or Implementation Specialist – Preferred • Experience with ITIL frameworks and process improvement • Background in enterprise IT environments or SaaS platforms