Chennai
29 days ago
Developer III - Software Engineering

Role Proficiency:

Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 – Software Engineering

Outcomes:

     Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements.      Code debug test document and communicate product/component/features at development stages.      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.      Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models      Mentor Developer 1 – Software Engineering and Developer 2 – Software Engineering to effectively perform in their roles      Identify the problem patterns and improve the technical design of the application/system      Proactively identify issues/defects/flaws in module/requirement implementation       Assists Lead 1 – Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to schedule / timelines      Adhere to SLAs where applicable      Number of defects post delivery      Number of non-compliance issues      Reduction of reoccurrence of known defects      Quick turnaround of production bugs      Meet the defined productivity standards for project      Number of reusable components created   Completion of applicable technical/domain certifications Completion of all mandatory training requirements

Outputs Expected:

Code:

Develop code independently for the above


Configure:

Implement and monitor configuration process


Test:

Create and review unit test cases
scenarios and execution


Domain relevance:

Develop features and components with good understanding of the business problem being addressed for the client


Manage Project:

Manage module level activities


Manage Defects:

Perform defect RCA and mitigation


Estimate:

Estimate time
effort
resource dependence for one's own work and others' work
including modules


Document:

Create documentation for own work as well as perform peer review of documentation of others' work


Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities


Status Reporting:

Report status of tasks assigned Comply with project related reporting standards/process


Release:

Execute release process


Design:

LLD for multiple components


Mentoring:

Mentor juniors on the team Set FAST goals and provide feedback to FAST goals of mentees

Skill Examples:

Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models Estimate effort and resources required for developing / debugging features / components Perform and evaluate test in the customer or target environment Team Player Good written and verbal communication abilities Proactively ask for help and offer help

Knowledge Examples:

     Appropriate software programs / modules      Technical designing      Programming languages      DBMS      Operating Systems and software platforms      Integrated development environment (IDE)      Agile methods Knowledge of customer domain and sub domain where problem is solved

Additional Comments:

Key Responsibilities • Develop and configure custom workflows, business rules, client scripts, UI policies, UI actions, and Service Portal components. • Collaborate with stakeholders to gather requirements and translate them into ServiceNow functionality. • Implement new modules and enhancements across ITSM, ITOM, ITAM, HRSD, SecOps, and other ServiceNow products. • Design and maintain integrations between ServiceNow and other enterprise tools (e.g., CMDB syncs, SSO, LDAP, REST/SOAP APIs). • Maintain code quality through source control, peer reviews, and following best practices. • Troubleshoot issues, perform root cause analysis, and implement long-term fixes. • Prepare technical documentation, test scripts, and deployment plans. • Stay current on ServiceNow features and new releases, recommending improvements or upgrades. Required Qualifications • 3+ years of hands-on ServiceNow development experience. • Strong proficiency in JavaScript, Glide API, and ServiceNow Studio. • Experience with core modules such as Incident, Problem, Change, Knowledge, CMDB, and Asset Management. • Familiarity with ServiceNow integrations using REST, SOAP, and MID Server. • Experience with Service Portal, Flow Designer, and Scoped Applications is a plus. • Solid understanding of Agile/Scrum methodologies. • Excellent communication and problem-solving skills. Preferred Qualifications • ServiceNow Certified System Administrator (CSA) – Required • ServiceNow Certified Application Developer or Implementation Specialist – Preferred • Experience with ITIL frameworks and process improvement • Background in enterprise IT environments or SaaS platforms

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