A ServiceNow SAM (Software Asset Management) Developer is responsible for designing, developing, implementing, and maintaining software asset management solutions within the ServiceNow platform. This includes tasks like customizing SAM Pro, integrating with other systems, and ensuring compliance with software license agreements.

Experience: Typically 6-8 years of experience in ServiceNow development with a focus on SAM.

 Key Responsibilities:

Development and Customization:

Designing, developing, and customizing ServiceNow SAM Pro functionalities, including license compliance, software discovery, and reconciliation processes.

Integration:

Building integrations between ServiceNow and other systems (e.g., discovery tools, purchasing systems, HR systems) to support comprehensive asset management.

Configuration:

Configuring and customizing ServiceNow SAM Pro to meet specific organizational needs, including publisher-specific packs and plugins.

Implementation:

Leading the end-to-end implementation of ServiceNow SAM Pro, including initial setup and configuration.

Maintenance and Support:

Maintaining and enhancing existing SAM Pro functionalities, troubleshooting issues, and providing support to end-users.

Collaboration:

Working closely with stakeholders to gather requirements, translate them into technical solutions, and ensure alignment with business needs.

Compliance:

Ensuring software asset management processes are aligned with ITIL best practices and licensing agreements.

Staying Updated:

Keeping up-to-date with the latest ServiceNow features and industry trends related to SAM.

Skills & Qualifications:

ServiceNow Expertise: In-depth knowledge of ServiceNow platform, including ITSM, ITOM, and specifically SAM Pro.

Programming: Proficiency in JavaScript, HTML, AngularJS, and REST/SOAP APIs.

Integration: Experience with integrating ServiceNow with other systems using various technologies (e.g., REST, SOAP, JDBC).

ITAM Knowledge: Strong understanding of IT Asset Management processes and best practices.

Problem-Solving: Excellent problem-solving and troubleshooting skills.

Communication: Strong communication and collaboration skills.

Certifications: ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist certifications are often preferred.