Role Proficiency:

Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 – Software Engineering

Outcomes:

     Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements.      Code debug test document and communicate product/component/features at development stages.      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.      Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models      Mentor Developer 1 – Software Engineering and Developer 2 – Software Engineering to effectively perform in their roles      Identify the problem patterns and improve the technical design of the application/system      Proactively identify issues/defects/flaws in module/requirement implementation       Assists Lead 1 – Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to schedule / timelines      Adhere to SLAs where applicable      Number of defects post delivery      Number of non-compliance issues      Reduction of reoccurrence of known defects      Quick turnaround of production bugs      Meet the defined productivity standards for project      Number of reusable components created   Completion of applicable technical/domain certifications Completion of all mandatory training requirements

Outputs Expected:

Code:

Develop code independently for the above

Configure:

Implement and monitor configuration process

Test:

Create and review unit test cases
scenarios and execution

Domain relevance:

Develop features and components with good understanding of the business problem being addressed for the client

Manage Project:

Manage module level activities

Manage Defects:

Perform defect RCA and mitigation

Estimate:

Estimate time
effort
resource dependence for one's own work and others' work
including modules

Document:

Create documentation for own work as well as perform peer review of documentation of others' work

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities

Status Reporting:

Report status of tasks assigned Comply with project related reporting standards/process

Release:

Execute release process

Design:

LLD for multiple components

Mentoring:

Mentor juniors on the team Set FAST goals and provide feedback to FAST goals of mentees

Skill Examples:

Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models Estimate effort and resources required for developing / debugging features / components Perform and evaluate test in the customer or target environment Team Player Good written and verbal communication abilities Proactively ask for help and offer help

Knowledge Examples:

     Appropriate software programs / modules      Technical designing      Programming languages      DBMS      Operating Systems and software platforms      Integrated development environment (IDE)      Agile methods Knowledge of customer domain and sub domain where problem is solved

Additional Comments:

Job Summary: We are seeking a skilled and proactive ServiceNow Administrator with 4–6 years of hands-on experience to support the configuration, administration, and maintenance of the ServiceNow platform. The ideal candidate should have a strong understanding of ITSM processes, platform administration, and be capable of handling day-to-day operational activities, including incident, problem, change, and configuration management. ________________________________________ Key Responsibilities: • Perform daily administration, maintenance, and support of the ServiceNow platform. • Configure and maintain core applications such as Incident, Problem, Change, Service Catalog, Knowledge Management, CMDB, and Asset Management. • Manage user accounts, groups, roles, and permissions to ensure proper access controls. • Perform instance upgrades, patching, and plugin installations as required. • Monitor and maintain system performance and ensure platform availability and reliability. • Implement and manage update sets, workflows, UI policies, business rules, and client/server scripts. • Coordinate and support ServiceNow platform integrations with other tools via REST/SOAP APIs or MID Server. • Work closely with developers, functional leads, and business stakeholders to ensure platform alignment with organizational needs. • Support ServiceNow reporting and dashboards, including performance analytics. • Troubleshoot platform issues and manage problem resolution and root cause analysis. • Ensure compliance with governance, security, and data integrity standards. ________________________________________ Mandatory Skills & Qualifications: • 4–6 years of hands-on experience in ServiceNow platform administration. • Strong understanding of ITSM processes and ServiceNow ITSM modules. • Proficiency in ServiceNow platform configuration, including forms, fields, views, ACLs, and notifications. • Knowledge of Service Catalog, Flow Designer, Workflows, and Approvals. • Experience in managing roles and access control rules (ACLs). • Good understanding of CMDB structure and configuration item (CI) relationships. • Experience with reporting, dashboards, and Performance Analytics. • Basic knowledge of scripting (JavaScript, Glide API) within the ServiceNow environment. • Familiarity with Instance Cloning, Update Sets, and Application Deployment lifecycle. • Strong communication and documentation skills. ________________________________________ Preferred Skills: • ServiceNow Certified System Administrator (CSA) certification. • Exposure to ITOM, HRSD, CSM, or IRM modules is a plus. • Experience working in an Agile/Scrum environment. • Familiarity with MID Server and integration troubleshooting. • Understanding of platform performance tuning and syslog analysis. • Knowledge of ATF (Automated Test Framework) for basic test creation. ________________________________________ Soft Skills: • Strong analytical and problem-solving abilities. • Excellent interpersonal and collaboration skills. • Ability to work in a team-oriented and fast-paced environment. • Customer-focused mindset with attention to detail.