Role Proficiency:

Acts under minimum guidance of DevOps Architect to set up and manage DevOps tools and pipelines.

Outcomes:

     Interpret the DevOps Tool/feature/component design and develop/support the same in accordance with specifications      Follow and contribute existing SOPs to trouble shoot issues Adapt existing DevOps solutions for new contexts      Code debug test and document; and communicate DevOps development stages/status of DevOps develop/support issues      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components      Support users onboarding them on existing tools with guidance from DevOps leads      Work with diverse teams with Agile methodologies      Facilitate saving measures through automation      Mentor A1 and A2 resources Involved in the Code Review of the team

Measures of Outcomes:

Schedule adherence Quality of the code Defect injection at various stages of lifecycle # SLA related to level 1 and level 2 support # of domain certification/ product certification obtained Facilitate saving measures through automation

Outputs Expected:

Automated components:

Deliver components that automate parts to install components/configure of software/tools in on-premises and on cloud Deliver components that automate parts of the build/deploy for applications

Configured components:

Configure a CI/CD pipeline that can be used by application development/support teams

Scripts:

Develop/Support scripts (like Powershell/Shell/Python scripts) that automate installation/ configuration/ build/ deployment tasks

Onboard users:

Onboard and extend existing tools to new app dev/support teams

Mentoring:

Mentoring and providing guidance to peers

Stakeholder Management:

Guide the team in preparing status updates; keeping management updated regarding the status

Data Base:

Data Insertion
Data update
Data Delete
Data view creations

Skill Examples:

     Install configure troubleshoot CI/CD pipelines and software using Jenkins/Bamboo/Ansible/Puppet /Chef/PowerShell /Docker/Kubernetes      Integrate with code/test quality analysis tools like Sonarqube/Cobertura/Clover      Integrate build/deploy pipelines with test automation tools like Selenium/Junit/NUnit      Scripting skills (Python Linux/Shell/Perl/Groovy/PowerShell)      Repository Management/Migration Automation – GIT/BitBucket/GitHub/Clearcase      Build automation scripts – Maven/Ant      Artefact repository management – Nexus/Artifactory      Dashboard Management & Automation- ELK/Splunk      Configuration of cloud infrastructure (AWS/Azure/Google)   Migration of applications from on-premises to cloud infrastructures   Working on Azure DevOps/ARM (Azure Resource Manager)/DSC (Desired State Configuration)   Strong debugging skill in C#/C Sharp/Dotnet Basic working knowledge of database

Knowledge Examples:

Knowledge of Installation/Config/Build/Deploy tools and knowledge of DevOps processes Knowledge of IAAS - Cloud providers (AWS/Azure/Google etc.) and their tool sets Knowledge of the application development lifecycle Knowledge of Quality Assurance processes Knowledge of Quality Automation processes & tools Knowledge of Agile methodologies Knowledge of security policies and tools

Additional Comments:

Sr. Site Reliability Engineer Offshore – Senior Site Reliability Engineer is responsible for meaningfully contributing and providing continuous feedback on site health, reliability, availability and user experience client products. This is a matrixed role where the SRE will work closely on a day-to-day basis with the product team while reporting to the practice lead. This role is expected to understand the product in depth, collect and analyze meaningful measurements and provide feedback to the business, Software Engineering and Product teams. The SRE will work very closely with the key stakeholders to help drive changes to increase customer satisfaction, product availability, reliability, and the completion of strategic technical initiatives. In addition to monitoring and integration with the observability platform, a heavy focus will be placed on automation opportunities and automating operational processes to maintain high availability of the product. Technical 1. General knowledge of most technical expertise areas, with deep knowledge in at least two areas 1. Advanced Terraform syntax , Ansible (syntax, tasks, playbooks) and CI/CD configuration, pipelines, jobs. 1. Advanced knowledge of cloud services (preferably Azure) 2. Monitoring Dynatrace, Azure App Insight, Prometheus, and Grafana: service catalog metrics and recording rules for s 3. Log shipping pipelines and incident debugging visualizations 2. Ability to understand and Contribute improvements to the codebase to resolve issues. Execution 1. Performs application specific SRE support, RCAs, and service restoration as needed to quickly respond to and resolve production issues. 2. Plan and achieve high availability, performance, and availability of the product service. 3. Ensure pro-active monitoring of all core services and processes to prevent un-planned service disruption. 4. Implement self-healing and scalability of technical services to avoid un-planned disruptions. 5. Identifies significant projects that result in substantial improvements in reliability, cost savings and/or revenue. 6. Identifies changes for the product architecture from the reliability, performance and availability perspectives with a data driven approach. 7. Influences the product roadmap and works with engineering and product counterparts to influence improved resiliency and reliability of the product. 8. Proactively work on the efficiency and capacity planning to set clear requirements and optimize the system resources usage. 9. Identify Service Level Indicators (SLIs) that will align the team to meet the availability and latency objectives. 10. Provide detailed analysis and troubleshooting for systems outages providing feedback to product/software engineering Collaboration and Communication: 1. Leads initiatives and problem definition and scoping, design, and planning through epics and blueprints. 2. Deep domain knowledge and radiation that knowledge through recorded demos, technical presentations, discussions, and 3. Perform and run blameless RCAs on incidents and outages aggressively looking for answers that will prevent the incident from ever happening again. 4. For stable counterpart assignments, maintain awareness and actively influence stage group plans and priorities through participation in stage group meetings and async discussions. Act as a champion for reliability. 5. Set an example for team of SREs with positive and inclusive leadership and discussion on work. Experience & Education 1. 5+ years of software Engineering or Site Reliability Engineering experience 2. Bachelor’s degree in Computer Science, Information Technology or equivalent experience plus certifications 3. Understanding of web hosting infrastructure and architecture in highly available environments 4. Working knowledge and experience C#, Javascript, and HTML 5. Experience with one of the Public Cloud architectures (Azure experience highly desired) 6. Familiarity with RESTful API and .Net Applications. 7. Experience working with Dynatrace, Azure monitor, AppInsight, log analytics (highly Desirable)