Role Proficiency:

Acts under very minimal guidance to develop error free code; testing and documenting applications

Outcomes:

     Understand the applications features and component design and develop the same in accordance with user stories/requirements.      Code debug test and document; and communicate product/component/feature development stages.      Develop optimized code with appropriate approach and algorithms following standards and security guidelines independently      Effectively interact with customers and articulate their input      Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models      Mentor Developer I – Software Engineering to become more effective in their role      Learn technology business domain and system domain as recommended by the project/account Set FAST goals and provide feedback to FAST goals of mentees

Measures of Outcomes:

     Adherence to engineering processes and standards (coding standards)      Adherence to schedule / timelines      Adhere to SLAs where applicable      # of defects post delivery      # of non-compliance issues      Reduction of reoccurrence of known defects      Quickly turnaround production bugs      Meet the Defined productivity standards for project      Completion of applicable technical/domain certifications Completion of all mandatory training requirements

Outputs Expected:

Configure:

Follow configuration process

Test:

Create and conduct unit testing

Domain relevance:

Develop features and components with good understanding of the business problem being addressed for the client

Manage Defects:

Raise
fix
retest defects

Estimate:

Estimate time
effort and resource dependence for one's own work

Mentoring:

Mentor junior developers in the team Set FAST goals and provide feedback to FAST goals of mentees

Document:

Create documentation for one's own work

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities

Status Reporting:

Report status of tasks assigned Comply with project related reporting standards/process

Release:

Adhere to release management process

Design:

Understand the design/LLD and link it to requirements/user stories

Code:

Develop code with guidance for the above

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Develop user interfaces business software components and embedded software components      Manage and guarantee high levels of cohesion and quality      Use data models      Estimate effort time required for own work      Perform and evaluate tests in the customers or target environments      Team player      Good written and verbal communication abilities Proactively ask for and offer help

Knowledge Examples:

     Appropriate software programs / modules      Technical designing      Programming languages      DBMS      Operating Systems and software platforms      Integrated development environment (IDE)      Agile methods Knowledge of customer domain and sub domain where problem is solved

Additional Comments:

Job Description: L2 Support Software Engineer (2-4 Years Experience) – US Healthcare Enrollment Position Overview We are seeking a dedicated L2 Support Software Engineer with 2-4 years of experience to join our team. The ideal candidate should possess: • Strong skills in .NET development and MS SQL along with a solid understanding of the US healthcare insurance domain. • This role involves providing second-level technical support for critical applications, troubleshooting issues, and ensuring seamless operations in a fast-paced healthcare environment. • Open to support the overlapping US shift hours. 1430 HRS to 2330 HRS IST. • Support “on call” during the weekdays and weekends on rotation basis. • Self-motivated and should bring in the support thought process while working on the tickets assigned. ________________________________________ Key Responsibilities • Incident Management: o Analyze, troubleshoot, and resolve technical issues reported by L1 support or end-users within defined SLAs. o Collaborate with cross-functional teams to escalate and resolve complex issues. • Application Support: o Monitor application performance and ensure uptime for US healthcare systems. o Perform root cause analysis (RCA) for recurring issues and suggest long-term solutions. • Database Management: o Write, modify, and optimize MS SQL queries to troubleshoot and resolve data-related issues. o Ensure database integrity and compliance with healthcare data security regulations. • Development and Automation: o Utilize .NET to build or enhance tools that improve operational efficiency. o Automate recurring support tasks to reduce manual effort and improve accuracy. • Documentation and Reporting: o Maintain up-to-date documentation for troubleshooting, configuration, and issue resolution. o Generate and share regular support metrics and reports with stakeholders. ________________________________________ Required Skills • Technical Skills: o Proficiency in .NET Framework/Core and related technologies (C#, MVP, etc.). o Strong hands-on experience with MS SQL (queries, stored procedures, optimization). o Familiarity with debugging tools and monitoring solutions. • Domain Knowledge: o Understanding of US healthcare insurance workflows (claims, coding, payments). o Familiarity with HIPAA compliance and healthcare data handling. • Soft Skills: o Excellent problem-solving and analytical abilities. o Strong communication skills to liaise with technical and non-technical stakeholders. o Ability to manage time effectively and prioritize multiple tasks.