Role Proficiency:

Acts under very minimal guidance to develop error free code; testing and documenting applications

Outcomes:

     Understand the applications features and component design and develop the same in accordance with user stories/requirements.      Code debug test and document; and communicate product/component/feature development stages.      Develop optimized code with appropriate approach and algorithms following standards and security guidelines independently      Effectively interact with customers and articulate their input      Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models      Mentor Developer I – Software Engineering to become more effective in their role      Learn technology business domain and system domain as recommended by the project/account Set FAST goals and provide feedback to FAST goals of mentees

Measures of Outcomes:

     Adherence to engineering processes and standards (coding standards)      Adherence to schedule / timelines      Adhere to SLAs where applicable      # of defects post delivery      # of non-compliance issues      Reduction of reoccurrence of known defects      Quickly turnaround production bugs      Meet the Defined productivity standards for project      Completion of applicable technical/domain certifications Completion of all mandatory training requirements

Outputs Expected:

Configure:

Follow configuration process

Test:

Create and conduct unit testing

Domain relevance:

Develop features and components with good understanding of the business problem being addressed for the client

Manage Defects:

Raise
fix
retest defects

Estimate:

Estimate time
effort and resource dependence for one's own work

Mentoring:

Mentor junior developers in the team Set FAST goals and provide feedback to FAST goals of mentees

Document:

Create documentation for one's own work

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities

Status Reporting:

Report status of tasks assigned Comply with project related reporting standards/process

Release:

Adhere to release management process

Design:

Understand the design/LLD and link it to requirements/user stories

Code:

Develop code with guidance for the above

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Develop user interfaces business software components and embedded software components      Manage and guarantee high levels of cohesion and quality      Use data models      Estimate effort time required for own work      Perform and evaluate tests in the customers or target environments      Team player      Good written and verbal communication abilities Proactively ask for and offer help

Knowledge Examples:

     Appropriate software programs / modules      Technical designing      Programming languages      DBMS      Operating Systems and software platforms      Integrated development environment (IDE)      Agile methods Knowledge of customer domain and sub domain where problem is solved

Additional Comments:

Mandatory Skills: Application Support, sql queries, python, graph databases, analytical, excel Macro,java, any ticketing tool experience Skill to Evaluate: Application Support, sql queries, python, graph databases, analytical, excel, ssis, java Experience:1 to 3 Years Location:Bengaluru Job Description: [Job Overview]: Resource has to play a role of O9 support engineer Resource has to work with O9 team who will support as BAU for client and they have production access of the system. Resource will be assigned ticket where resource has to check for biz user’s query or issue and resolve it. For production fix resource may need help of O9 team. Shift may be Japan shift (6:30 am – 3:30 pm IST) or India shift (9 am – 6 pm IST) [Primary Skills]: Exposure in Supply Chain Management and Supply Chain Analytics Implementation / Support exposure on Supply Chain Management / Planning solutions Exposure in Graph database models, SQL queries /some coding exposure e.g., Java, C, Python, Excel Macro etc. Exposure in various type of supply chain networks model. SSIS Integration skill Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Exceptional analytical and conceptual thinking skills. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Excellent documentation skills. Fundamental analytical and conceptual thinking skills. Experience creating detailed reports and giving presentations. Providing user training to business users and business process training to junior staff, and technical team. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Someone who looks at the bigger picture Experience working in an Agile environment Ability to work with various teams in a complex environment and under pressure Proven experience of gathering and documenting high quality business requirements (functional & non-functional) Strong team player able to share information effectively Ability to be flexible in approach and to manage changing priorities Understand system data structures, data flows and have an understanding of IT landscapes, API development, system design principles and can influence the direction of systems development [Good to have Skills]: Exposure in Supply Planning tools like O9, OMP, Kinaxis, Oracle Fusion Cloud, VB Macro Supply Chain Analytics certifications Knowledge of Remedy on Demand / Other Ticketing Tools Business analyst qualifications Education Qualificaiton: BE, BTech, MCA Job Title: Application Support Engineer Roles & Responsibilities: Work on the support ticket assigned. Response to user soon on the ticket Do investigation about user’s query or issue and resolve Continuously update the user about the status of the ticket Once issue OR query resolved please update the details of resolution in ITSM tool. If required discuss with user about query or issue to understand more about ticket Work with O9 platform support team if any help required to investigate in production system and also take help of O9 to release changes/fixes in production after tested successfully in Dev environment and UAT done. Shift Timings: 5:30 - 14:30 OR 9:00 - 18:00