Role: Macro and O9 Support Engineer

Location: Bengaluru
Experience Range: 1 to 3 Years

Role Proficiency:

Acts under minimal guidance to develop error-free code; testing and documenting applications.

Outcomes:

Understand the application's features and component design, and develop the same in accordance with user stories/requirements.

Code, debug, test, document, and communicate product/component/feature development stages.

Develop optimized code with appropriate approaches and algorithms, following standards and security guidelines independently.

Effectively interact with customers and articulate their input.

Optimize efficiency, cost, and quality by identifying opportunities for automation/process improvements and agile delivery models.

Mentor Developer I – Software Engineering to become more effective in their role.

Learn technology, business domain, and system domain as recommended by the project/account.

Set FAST goals and provide feedback to FAST goals of mentees.

Measures of Outcomes:

Adherence to engineering processes and standards (coding standards).

Adherence to schedule/timelines.

Adhere to SLAs where applicable.

Number of defects post delivery.

Number of non-compliance issues.

Reduction of reoccurrence of known defects.

Quickly turnaround production bugs.

Meet the defined productivity standards for the project.

Completion of applicable technical/domain certifications.

Completion of all mandatory training requirements.

Outputs Expected: Configure:

Follow configuration process.

Test:

Create and conduct unit testing.

Domain Relevance:

Develop features and components with a good understanding of the business problem being addressed for the client.

Manage Defects:

Raise, fix, and retest defects.

Estimate:

Estimate time, effort, and resource dependence for one's own work.

Mentoring:

Mentor junior developers in the team.

Set FAST goals and provide feedback to FAST goals of mentees.

Document:

Create documentation for one's own work.

Manage Knowledge:

Consume and contribute to project-related documents, sharepoint, libraries, and client universities.

Status Reporting:

Report the status of tasks assigned.

Comply with project-related reporting standards/process.

Release:

Adhere to release management process.

Design:

Understand the design/LLD and link it to requirements/user stories.

Code:

Develop code with guidance for the above.

Must-Have Skills:

Microsoft Excel Macro development expertise.

SQL Queries.

Java.

Python.

Support exposure.

Good communication skills.

Good documentation skills.

ITSM ticketing tool exposure.

Good-to-Have Skills:

Exposure to Supply Chain Management (SCM) tools like O9, OMP, Kinaxis, Oracle Fusion Cloud.

Supply Chain Analytics certifications.

Knowledge of Remedy on Demand / Other ticketing tools.

Business Analyst qualifications.

Knowledge Examples:

Knowledge of appropriate software programs/modules.

Technical designing.

Programming languages.

DBMS.

Operating Systems and software platforms.

Integrated development environment (IDE).

Knowledge of Agile methods.

Knowledge of the customer domain and sub-domain where the problem is solved.

Additional Comments: Roles & Responsibilities:

Support BAU for SCM planning application.

Respond to user queries/issues on tickets.

Investigate user queries/issues and resolve them.

Continuously update the user about the status of the ticket.

Document the resolution in ITSM tool.

Work with O9 platform support team to investigate production system issues and implement changes/fixes after successful testing in Dev and UAT environments.

Education Qualification: BE, BTech, MCA
Job Title: Macro and O9 Support Engineer