TEKsystems is looking for a Service Desk that will be 100% onsite for one of our great clients here in the Charlotte, NC area. They offer great training, stability, growth and more. See the top skills below... + 2-3 years of Service Desk Support + Experience with ServiceNow + 2-3 years Active Directory, Office 365 and Windows 10 & Lexmark printer experience Description: Our client is looking for a Service Desk that will provide primarily phone support. This includes but is not limited to handling fixes over the phone, remote into machines, etc. Anything that cannot be fixed over the phone will then escalate to the Tier 2 support where they go out and handle the issues with end users face-to-face. After getting comfortable in this role they will want to cross train this Service Desk to alternate roles to provide Tier 1 and 2 support (in about 6 months) to do service call work. This role will start out as 100% phone support but then as they get comfortable and prove themselves they will alternate roles to provide Tier 1 and 2 support so it could vary. For example, 60% phone and 40% service calls (hands on support). Once everyone is trained and feels good they will have a rotation so people aren't stuck on the phones 24-7. Even in the Tier 1 role there will be some imaging and Windows 10 deployments they will get exposure to, he doesn't expect them to come in knowing how but that will be taught If you are interested in this role please apply! Pay and Benefits The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Charlotte,NC. Application Deadline This position is anticipated to close on Aug 20, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.