A Kforce client has a Desktop Support Technician role open in Plaquemine, LA. This is a long-term contract role and onsite. Duties: * Provide excellent customer service to I.T.'s customers by assisting them during the support process * Install, configure, and maintain desktop and notebook computers and peripherals * Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers that are not resolved at the I.T. Help Desk * Maintain an electronic software license management system via SCCM or other Admin tools * Maintain electronic records of asset allocations from I.T. inventory via SCCM or Lansweeper * Occasionally deploy application packages in SCCM * Make recommendations to his or her supervisor for improving customer service operations * Use the systems and devices provided, such as disk imaging via SCCM and software deployment systems, in order to turn around service issues as efficiently as possible * Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics * Assume ownership of I.T.'s customers' service requests assigned and will assure that service requests are handed off to higher tiers of support in an organized fashion * Must be able to travel to other local vicinity sites within a 120-mile radius * Provide high-quality and timely communications to I.T.'s customers during the service process, using frequent verbal and written communications * Maintain and project a professional attitude toward I.T.'s customers at all times and in all circumstances * Diligent and tenacious in assuring that all service requests are handled in a timely manner, to the satisfaction of I.T.'s customers