Must be detail-oriented, organized, and can work under tight deadlines.

Must have a comprehensive knowledge of generic IT hardware devices.

Must have the ability to read and understand installation guides, wiring drawings, system requirements and site-specific installation policies/procedures.

Must have excellent analytical skills in troubleshooting IT hardware installation, application setup, and maintenance, testing capabilities, problem identification, and/or resolution.

Must understand how to configure IT hardware, and/or be able to communicate with engineering for directives on newer systems configuration.

Must have competencies in testing/verifying proper operation of all hardware installations with direction from the engineering staff or IT administration.

Technical Requirements (required and desired - specify):

Required-
Excellent written and verbal communication skills with the ability to communicate very well with users, peers and managers.

Knowledge of IT Hardware systems and their configurations

Experience troubleshooting IT Hardware systems.

3+ years progressive experience in hardware installations or as a Tier II Customer Support Representative in a federal government IT service delivery operation chartered with large scale, multi-faceted IT support.

Must have experience resolving desktop security vulnerabilities

Must have experience creating and distributing reports via service management systems (SNOW, Remedy, etc)

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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