Job Description Must be detail-oriented, organized, and can work under tight deadlines.  Must have a comprehensive knowledge of generic IT hardware devices.  Must have the ability to read and understand installation guides, wiring drawings, system requirements and site-specific installation policies/procedures.  Must have excellent analytical skills in troubleshooting IT hardware installation, application setup, and maintenance, testing capabilities, problem identification, and/or resolution.  Must understand how to configure IT hardware, and/or be able to communicate with engineering for directives on newer systems configuration.  Must have competencies in testing/verifying proper operation of all hardware installations with direction from the engineering staff or IT administration. Technical Requirements (required and desired - specify): Required-  Excellent written and verbal communication skills with the ability to communicate very well with users, peers and managers.  Knowledge of IT Hardware systems and their configurations  Experience troubleshooting IT Hardware systems.  3+ years progressive experience in hardware installations or as a Tier II Customer Support Representative in a federal government IT service delivery operation chartered with large scale, multi-faceted IT support.  Must have experience resolving desktop security vulnerabilities  Must have experience creating and distributing reports via service management systems (SNOW, Remedy, etc) We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Configure and install various IT hardware and application systems such as desktops, printers, peripherals. routers, servers, switches, Wi-Fi antennas, Network security devices, Access control system any other application once given the necessary procedures and authorization.  Troubleshooting IT related issues on Windows operating systems, printers and Microsoft applications.  Develop installation schedules, prepare and create installation packages.  Prepare documentation for configuration changes at each site and supporting test reports.  Assist in development of a training plan for site personnel on the use of equipment in collaboration with the training manager.   Coordinate post installation operations and maintenance support. Training and Certifications: Education:  GED with a minimum of 3+ years years demonstrated related work experience in a large multi-platform Information Services environment.  HDI institute certifications  ITIL Certified Other:  Must be able to obtain and/or pass a public trust background check. Must be able to work flexible hours and multiple locations. Pay 20-30H Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location. CompTIA+, CompTIA-Network+ and CompTIA- Server+. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.