Job Title: Field Services Technician (Desktop Support) – Level 2 Location: Onsite – Nashville, TN Employment Type: Full-Time Experience Level: Mid-Level (3–5 years of professional experience in desktop support or field services) Company: CTG (Computer Task Group) – Supporting a client in the Mid-South region **Position Summary:** CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment. **Key Responsibilities:** **Client Build Support** **- Lead troubleshooting efforts for complex technical issues and escalations.** **- Mentor and support junior technicians in daily operations.** **- Coordinate with cross-functional teams for system upgrades and deployments.** **- Ensure compliance with IT policies and procedures.** **- Provide advanced support for specialized devices and software used in medical and lab environments.** - Image desktops and laptops with Office 365 and other required software. - Troubleshoot and resolve imaging issues. - Install and configure end-user software and tools. - Validate system builds to ensure readiness for deployment. **End User Support** - Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices. - Map and troubleshoot printers, network drives, and connectivity issues. - Confirm resolution with end users and escalate unresolved issues per client procedures. **Actions and Results** - Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support. - Maintain clear and professional communication with customers. - Perform basic hardware maintenance and component replacement. - Track and manage inventory of IT equipment. **Required Skills and Qualifications:** - Basic knowledge of desktop/laptop hardware, software, and operating systems. - Proven experience in managing and resolving complex desktop support issues. - Ability to lead small technical projects and deployments. - Experience with enterprise-level ticketing systems and documentation. - Advanced troubleshooting skills for hardware, software, and network-related issues. - Strong analytical and problem-solving abilities. - Familiarity with PC imaging and operational programs. - Experience working within SLA frameworks and escalation protocols. - Strong interpersonal and organizational skills. - Basic understanding of workstation backups and restores. - Solid communication skills across all organizational levels. - Familiarity with Microsoft 365 troubleshooting. - Preferred: A+ Certification or equivalent technical certification. **Ideal Candidate Profile:** - 3-5 years of experience in desktop support or equivalent technical training. - Eager to learn and grow in a fast-paced IT support environment. - Comfortable working independently and collaboratively. - Reliable, detail-oriented, and customer-service focused.