Job Title: Desktop Support Technician II
Location: Notrees, TX
Type: Contract 
Industry: Engineering / EPCM / Energy & Resources
Work Environment: On-site (Field-Based)
Benefits: Dental, Healthcare, Vision & 401k

Job Summary

We are seeking a Field IT Support Technician to provide hands-on technical support in a rugged, fast-paced project site environment in Notrees, TX. This role is critical in ensuring the reliable operation of computing equipment and mobile devices, especially Apple iPads, for field teams. You will be working independently with remote supervision, supporting hardware, software, and basic networking needs across the construction site.

Key Responsibilities

Provide hands-on support for iPads, laptops, and desktops used in the field

Troubleshoot and resolve local hardware and software issues

Support onboarding and IT provisioning for new field staff

Validate mobile device setups and app installations

Maintain shared workspaces and conference room IT readiness

Perform minor networking tasks (e.g., cable swaps, router checks, Starlink installs)

Log support activities and escalate issues using ServiceNow

Join team calls and contribute feedback to central IT

Operate independently on-site with remote guidance from the Director of Digital Operations

Basic Qualifications

2+ years of IT support experience (field or deskside)

Hands-on experience supporting Apple iPads in business or industrial settings

Working knowledge of Windows 10/11, Office 365, and basic networking

Valid Driver’s License and personal transportation (site is 30+ miles from Odessa)

Comfortable working independently in rugged/outdoor environments

Strong verbal communication and documentation skills

Ability to support field engineers, project managers, and craft personnel

Understanding of ticketing systems (ServiceNow), MDM tools (JAMF, Intune), and app deployments

Preferred Qualifications

Familiarity with JAMF, Intune, or other Mobile Device Management (MDM) platforms

Knowledge of Apple ID, iPadOS, and mobile profile settings

Experience in the Energy, ECPM, or Infrastructure industries

Previous work in industrial environments adhering to strict HSE and PPE protocols

Safety certifications or HSE training (manual handling, lifting, etc.)

Work Conditions

Must be able to operate safely in a field-deployed environment

Adherence to all site safety and PPE protocols is mandatory

Occasional physical activity such as cable management and basic hardware setup

Expected to contribute to a safety-first culture, including leading by example and sharing safety moments

Education Requirements

Required: High School Diploma or GED

Preferred: JAMF or MDM certification, or equivalent on-the-job experience