️ Desktop Support Technician – Distribution Center Focus About the Role Are you someone who thrives in fast-paced environments and loves solving tech puzzles on the fly? We’re looking for a hands-on Desktop Support Technician to join our team and be the go-to expert for troubleshooting hardware and software issues inside our bustling distribution center. In this role, you’ll spend about 70% of your time on-site in the distribution center, responding to support tickets and working directly with devices and users. The remaining 30% will be spent providing remote support to users across the organization. If you enjoy rolling up your sleeves and diving into real-time tech challenges, this is the role for you. What You’ll Do + Respond to support tickets submitted via ServiceNow—no phone calls, just clean ticket workflows + Troubleshoot and repair a variety of devices including: + Zebra printers and scanners + Android mobile devices + Laptops, desktops, and other endpoint hardware + Perform hands-on diagnostics and equipment fixes directly on the floor + Support user accounts and access provisioning via Active Directory + Assist with VPN setup, endpoint protection, and collaboration tools (Teams, VoIP, CRM) + Onboard new employees with hardware, access credentials, and peripherals + Maintain and update documentation and knowledgebase articles + Partner with external teams to improve deployment and support processes + Prioritize tasks based on urgency and service level agreements (SLAs) + Contribute ideas for process and technology improvements + Ensure professionalism and discretion when handling sensitive information What You Bring Must-Have Skills: + Strong troubleshooting and desktop support experience + Familiarity with ServiceNow or similar ticketing systems + Experience supporting mobile devices (especially Android) + Excellent customer service and communication skills + Ability to work independently and adapt quickly to changing priorities Nice-to-Haves: + Experience in a distribution center or manufacturing environment + Knowledge of Zebra devices and printers + Exposure to mobile device management (MDM) platforms + Familiarity with Jira Service Management Why You’ll Love It Here + Be part of a high-impact team that keeps operations running smoothly + Work in a dynamic environment where no two days are the same + Gain hands-on experience with a wide range of technologies + Opportunity to grow your IT career from the ground up Ready to jump in and make a difference? Apply now and help us keep our tech humming across the distribution center and beyond. Would you like help tailoring this for a specific company or location? Pay and Benefits The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Whitestown,IN. Application Deadline This position is anticipated to close on Sep 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.