Req ID: 334307
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Atlanta, Georgia (US-GA), United States (US).
Role Responsibilities:
Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problemsProvide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issuesPerform scheduled moves, installations, and cancellations, as well as other MAC-related tasksProvide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staffSolve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to managementUtilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attentionEnsure all tickets are resolved within documented service levelsInteract with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problemAssist in developing and documenting improvements to current processes, creating/updating KAs and SOPsPossess excellent presentation, verbal communication and written skillsProvide technology refresh support as neededTravel to other client sites within metropolitan Toronto area, as neededAll other tasks as assigned
Basic Qualifications:
3+ years of experience with end user support & desktop support
Additional Skills:
3+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin CommandsAble to work on feet for up to 8 hours per day and lift items up to 50 lbsA+ Certification Highly PreferredMust be flexible to work shift/weekend scheduleMust have a valid driver’s license and personal vehicle for travel between client offices
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
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