CTG is assisting a client in the mid-south in staffing potential upcoming Desktop Support Technician Level roles. Job Location: Nashville, TN onsite Client Build aspect: · Image desktops and laptops with Office 365 and other software as needed · Resolve any image issues · Load end user software and other tools · Validate the build End User Support: · Respond to customer help calls, troubleshooting end user device issues · Map and troubleshoot printers, network drives, etc. as necessary · Validate with the user that the issue has been resolved. Escalate issues as needed. Actions and Results: · Assist with laptop deployment, M365 support, zebra printer, medical lab devices and end user support as needed · Maintain effective communication with customer · Maintain computer hardware components as required · Inventory of equipment Technology/Skills: · Knowledge of desktop and laptop hardware, software, and operating systems · Experience working and meeting SLA agreements · Experience following clients escalation procedures · Strong interpersonal and organizational skills · Knowledge of PC images and operational programs · Basic knowledge of workstation backups and restores · Solid communication skills – communicate with all levels of the organization · A+ Certification preferred · Familiarity with M365 troubleshooting