Job Description My top credit union customer is seeking a service-oriented Desktop Support Technician to assist with the deployment and configuration of Windows 11 across approximately 200 laptops. This role involves managing ticket queues, setting up new hire equipment (computers, printers), and providing empathetic, hands-on support to end users. The ideal candidate is technically proficient, customer-focused, and able to work independently in lab environments. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -13 years of experience in desktop or IT support -Hands-on experience with Windows 10 and Windows 11 environments -Basic technical knowledge of desktop hardware and software troubleshooting -Ability to provision and configure laptops, printers, and peripherals for new hires -Comfortable working in a ticketing queue (ServiceNow experience is a plus, but not required) -Strong customer service and communication skills -Ability to work independently and stay focused during lab-based tasks -Demonstrates empathy and patience when supporting end users -Service-oriented mindset with a proactive approach to problem-solving -Willingness to learn and grow in a fast-paced IT environment -ServiceNow Experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.