**Req ID:** 333221 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Batavia, Illinois (US-IL), United States (US). The primary responsibility of the Desktop Support Technician is to provide Deskside end-user support and service request support to both the customer and the Desktop Support Team. Support will require in-depth knowledge of PC and Mac Hardware, Desktop & Laptop Operating Systems & settings, printer diagnosis and repair, and networking functionality and support. In addition, intermediate knowledge of end-user applications is also required. The desktop lead technician is the principal owner of the desktop support ticket queue as well as the customer’s overall satisfaction. _Desktop Support Technician job_ _duties_ + Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded + Troubleshoot the system problem and complete repair in a timely and efficient manner, insuring minimal recurrence of problem (rework) + If unable to repair on initial visit, validate the user’s problem and provide information on a temporary work around, if necessary, to allow the customer to continue to work, until the system is repaired + Effectively use remote assistant tools, knowledge base, and other tools to diagnose as appropriate and wherever available in the repair customer issues within target time limits + Provide customer with regular communication regarding status of repair/install including notification when repairs are complete + Communicate with customer appropriate advice and techniques to avoid future incidents of a similar nature. + Appropriately document all required information into the call tracking system + Complete site-specific preventative maintenance checklist + Escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints + Meet required productivity expectations, including Technology Services metrics + Meet all performance service level targets + Make every attempt, when appropriate, to resolve service requests remotely. + Partner with team members to communicate new solutions and assist other technicians when call volume is low + Demonstrated including a solid working knowledgeof PC operations including hardware, operating systems, and network settings + Contribute to the knowledgebase through research of articles, training courses attended, on the job learning, etc. + CompTIA A+ or equivalent or ability to attain within 3 months of your hire date **Basic Qualifications** **:** + Minimum 3 years of documented IT Service Experience. + Minimum 3 years of PC & MAC OS support experience, diagnostic/troubleshooting, and repair. + Minimum 3 years of experience with equipment and software installation and upgrades. **Preferred Skills:** + IT Certifications to include CompTIA, Microsoft, or Apple Certifications. + Associate degree or bachelor’s degree in computer science, Information Systems, etc. **About NTT DATA** NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (http://us.nttdata.com/en) **_NTT DATA endeavors to make_** **_https://us.nttdata.com_** **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_https://us.nttdata.com/en/contact-us_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) ._**