Job Description Job ID#: 26463 Job Category: Information Technology Position Type: Contract/W-2 Duration: 4 months Shift: 8 - 5 Normal Biz Hours Our client is Rochester Institute of Technology (RIT).This is an on-site positionand an excellent opportunity for the right individual. The contractis expected to last 4-5 monthswith a pay rate of $20/hr. The hours are Monday-Friday, 8am-5pm, flexible hours accordingly. About the Position: This position will provide Customer Service support to RIT employees as they roll out a new encrypting system throughout campus for all of their computer devices. The entire focus of this assignment is to help coordinate the replacement of approximately 100 employee computers and to troubleshoot why some Windows computers aren't communicating with their management tools. This individual should have computer experience, working with Microsoft desktops and some background in IT. Responsibilities: + Answering direct customer questions (by phone or in person), providing answers from our knowledge base + Replacing/coordinating replacement of devices to encrypting all computers campus-wide + Coordinating with employees and clients to make the switch + Troubleshooting computers that aren't communicating with management tools Experience: + Less than 1 year Customer Service Experience + Some IT and computer experience - Windows preferred + Ability to communicate with people, assist with issues and problem solve SPECIALIZED SKILLS: + Outstanding service skills + Highly proficient in performing complex tasks requiring accuracy and on time delivery + Highly reliable with consistent attendance record + Excellent written and verbal communication skills + Excellent troubleshooting skills + Excellent critical thinking skills that provide ability to analyze information and provide solutions + Detail-oriented and highly organized + Ability to handle high volume, high pressure support situations Job Types: Temporary, Contract, Full-time Salary: $20.00 per hour Expected hours: 40 per week Schedule: + 8 hour shift + Monday to Friday Experience: + Windows: 1 year (Required) + Customer Service: 1 year (Required) Ability to Commute: + Rochester, NY 14623 (Required) Ability to Relocate: + Rochester, NY 14623: Relocate before starting work (Required) Work Location: In person Job Requirements Minimum Security Clearance: No