Kforce has a client in Denver, CO that is seeking a Desktop Support Technician. Responsibilities: * Installs, upgrades, troubleshoots, and maintains endpoint hardware and software * Image computers, install applications using in-house tools (SCCM / PXE boot) * Responds to calls, chats, service tickets, and dispatched requests for technical support * Diagnoses and fixes endpoint network, software, and hardware issues * Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams, etc.) * Communicates with users on proper computer uses and policies utilizing excellent customer service skills * Provides ad-hoc training to users and groups on hardware and software systems * Works with other IT teams on complex Incident and Request resolutions * Maintains computerized inventory of computer equipment through our support platform * Creates and maintains Knowledge-Based articles for support * Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization * Performs all other necessary tasks related to IT Support of the respective agencies and supported locations * Business travel will be required to perform some support activities