Overview Join our team as a day shift, full-time, Desktop Support Tech in Tyler, TX. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: UT Health East Texas is comprised of 9 hospitals, more than 90 clinics, nearly 7,500 employees, and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet, and EMS service. Responsibilities Diagnose and solve desktop hardware and software problems Provide help desk support to end-users through phone, email, and in person communication Positively interact with end-users to understand their needs, determine a solution, provide the solution, and educate Gather and interpret desktop computer requirements and use the information to develop system proposals for implementations Build and deploy desktop computer systems in accordance with system requirements and best practices Recommend changes to improve systems and determine hardware or software requirements related to such changes Document desktop computer configurations, inventory, and application configurations Assist IT Security to identify, implement, and maintain security measures in order to protect data, software, and hardware Follow change management processes for all changes to production systems Stay current on new technology and implement or recommend its implementation Coordinate with vendors for system maintenance, troubleshooting, upgrades, and development Train IT staff and end users on the proper use of hardware and software when necessary Apply skills to a wide variety of applications, hardware, and situations found in an enterprise IT environment Other duties as assigned Qualifications Job Requirements: Associate’s degree in Information Systems / Computer Science. Additional years of technical training may substitute for the required education on a year-for-year basis. Strong technical IT skills. Proficient in IT problem-solving and troubleshooting. Positive interpersonal and communication skills. Team-oriented attitude. Self-motivated and eager to learn. Available for after-hours support and shift-based scheduling. Possess a high degree of integrity and trust, along with the ability to work independently.