NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements** : • Availability to work 45 hours per week • Interest in working on Mornings/Afternoon/Night shifts • Advanced English • Looking to work in IT Environment • 6 months of experience in Customer Service **We Offer:** • Grocery Tickets - 12% of base salary • 30 days of Christmas bonus • 12 days of vacations • 50% Vacation bonus • 5 personal days per year • Medical insurance (You and your family) • Life insurance • Dental Insurance • Discounts with selected Optics • Opportunity to grow in the company **Activities** • General L1 support for hardware and MS Office packages • Advance technical support for in-house applications and developments • Answer technical support calls providing and escalating to other support groups • Provide support based on email generated requests or reports • Document troubleshooting steps and detailed description of the customer incidents and requests • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. **_NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law._**