At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day **Your Opportunity** Take the first step towards designing your career with Stantec as a Desktop Support Analyst in Information Technology Services. Collaborate with experienced support staff throughout the US, work with peers on strategic IT initiatives, and work in a challenging support environment with a broad spectrum of IT issues requiring creative and innovative problem-solving skills. **Your Key Responsibilities** * Provide excellent client service * Configuration/reconfiguration of hardware, including workstations and printers including new office set up or acquisition work * Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature * Coordinate with office staff during the hardware refresh process * Create and update accurate and consistent records of all calls * Monitor progress on problem resolution and advise users on status of issue * Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients **Your Capabilities and Credentials** * Proven competence in a Microsoft Windows environment including Windows 11, MS Office 365, Microsoft System Center Configuration Manager. * Current knowledge of PC hardware and the ability to set up, configure, and rebuild workstations. * Have proven troubleshooting skills to resolved more complex issues. * Experience with ServiceNow and engineering design applications a plus. * Experience in an ITIL and SOX compliant organization a plus. * Excellent customer relationship, communications, and interpersonal skills. * Must be able to move, carry and manipulate equipment up to 50 pounds. * Valid driver’s license and satisfactory driving record is required. **Education and Experience** * Minimum of 5-6 years of related experience. * Technical degree/diploma/certificate or equivalent in related field; or equivalent combination This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice. **About Stantec** Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what’s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what’s possible. **Pay Range:** * Locations in WA, DC & Various CA areas - Min Salary $ 75,000.00 - Max Salary $ 108,800.00 **Pay Transparency:** In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. **Benefits Summary:** Regular full-time and part-time employees (working at least 20 hours per week) have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full-time and part-time employees will receive ten paid holidays in each calendar year. In addition, employees will be eligible to accrue vacation between 10 and 20 days per year and eligible for paid sick leave (and if more generous, in accordance with state and local law). Temporary/casual employees have access to 401(k) plans, employee stock purchase program, and paid leave, in accordance with state and local law. The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements **Primary Location:** United States | CA | Los Angeles **Organization:** BC-1974 IT Services-US United States **Employee Status:** Regular **Travel:** No **Schedule:** Full time **Job Posting:** 02/07/2025 07:07:52 **Req ID:** REQ250001Z8