**Description** SAIC is seeking **Desktop Support,** one in each of the below locations, to support the **US Army Corps of Engineers Revolutionary IT Services (USACE RITS)** to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support. **NOTE: Must be willing to travel within a 2 hour radius, to other USACE locations, during work hours.** **NOTE: This position can support between $40-52K (depending upon experience and skill level)** **AVAILABLE LOCATIONS:** + **Fort Worth, TX** **JOB DESCRIPTION:** + Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages + Install and test personal computers, printers, and other peripherals + Configure operating system, load shrink-wrap programs and other application software programs + Troubleshoot printer, computer, and peripheral incidents + Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software + Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems **Qualifications** **REQUIRED EDUCATION AND EXPERIENCE:** + Associates and 0 year or more of related experience; two (2) additional years of experience accepted in lieu of degree + Experience in Tier II helpdesk environment + Experience installing and configuring Windows 10 and MS Office 365 applications + Experience using ServiceNow or a similar ticketing system + Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. After hours support may be required + Must be willing to travel when necessary + Must have a valid driver’s license and willing to travel to other locations within 2 hour radius during work hours **REQUIRED CERTIFICATIONS:** + Current DoD 8570 IAT Level I or higher certification such as A+ CE, Network+, CCNA-Security, Security+ CE, etc **REQUIRED CLEARANCE:** + Interim Secret Clearance required prior to start; SAIC will help to obtain + Must be a current US Citizen REQNUMBER: 2509615 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability