Join a High-Impact Tech Support Team Driving Innovation Are you passionate about solving complex technical challenges and delivering exceptional user experiences? We’re looking for a dynamic IT Support Specialist to join a fast-paced, collaborative environment where your skills will directly contribute to operational excellence and digital transformation. What You’ll Do: + Provide expert-level support across Windows environments, including Active Directory, PowerShell, Microsoft 365, Teams, OneDrive, and remote access tools like Bomgar and RDP. + Troubleshoot and resolve a wide range of VDI issues and service requests using the ServiceNow ticketing system. + Deliver outstanding customer service with a proactive, solution-oriented mindset. + Communicate clearly and effectively—both verbally and in writing—with users and team members. + Adapt quickly to evolving priorities while maintaining a high level of accuracy and professionalism. What You Bring: + Strong technical acumen and hands-on experience with enterprise IT systems. + A customer-first attitude and a passion for helping others succeed. + Excellent problem-solving skills and the ability to work independently or as part of a team. + Familiarity with IT compliance standards and a commitment to following corporate policies and procedures. Additional Skills + Experience identifying process improvements and contributing to team efficiency. + A track record of maintaining high customer satisfaction in a support role. + The ability to manage your own ticket queue and meet service level expectations. Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waukegan,IL. Application Deadline This position is anticipated to close on Jul 1, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.