**Deskside Support Engineer** Required language : Native level Japanese and business level Work location : 100% onsite at client location (5min away from Kudanshita-station) Shift timings : Rotation shift (8am – 5pm / 8.30am – 5.30pm / 9am – 6pm / 11am – 8pm JST) Week off : Saturday, Sunday & follow Japan public holidays Team size : 13 members Years of experience : minimum 3 years to maximum 8 years in IT Service Desk • Serve as the first point of contact for customers seeking technical assistance over the phone or email in Japanese language • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Determine the best solution based on the issue and details provided by customers • Follow-up and update customer status and information • Identify and suggest possible improvements on procedures • Installing and configuring computer hardware, software, systems, networks, printers, and scanners • Provide first level resolutions for End user computing and Business Applications • Ticket creation/Categorization / Prioritization in SNOW or any Ticketing tool • Ticket triaging to respective Support Group • Good Analytical & Coordination skills are essential. • Good understanding of Computers and Troubleshooting skills required in Windows 10 OS • Customer service orientation and ability to work in a team • Excellent Soft skill, Communications skills(Voice & Email) to handle Japanese customer • Troubleshooting skills on desktop and applications(MS office, Adobe etc) • Business application knowledge(L1) for increased FCR • Troubleshooting skills on VPN connectivity and tools (MS Team, Webex) • Experience in supporting windows / domain password related issues • Troubleshooting experience using remote control tools • Trouble shooting skills and experience in handling Exchange (Outlook) • Experience in handling other IT Issues like Printer, hardware (Laptop, iPhone, iPad, Desktop), browser, laptop performance related issues Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.