Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

 

Bachelor degree or higher in Telecommunication Technologies Knowledge and desirable experience of FN Equipment as: XGSPON, GPON, ONTs and Access CPEs, Network Management Systems, VoIP and SDAN Networks Understand different protocols as: IP, TCP, HTTP(S), SIP & RTP, MEGACO, WIFI, SSH, IGMP, NETCONF/YANG Skills on RF technology, good manage of Mobile wireless network (desirable) Good manage of languages: English and Spanish, with good writing, reading, speaking and understanding abilities for both languages. Additionally, Teamwork, leadership, proactive attitude, self Learning, Interest in Lab activities, customer orientation, willigness to travel to all countries in LAT region complete this profile To perform homologation and evaluation of products belonging to Fixed Networks Division of Nokia as:  GPON,  XGSPON,  WIFI. Fixed Wireless Access Technologies (desirable) SDAN Architecture (also NETCONF/YANG config, Kafka, Kibana, Elasticsearch, RHEL, Openshift, etc.) Network Management Systems Knowledge about solutions as VoIP, POL Network, IPTV.  Facing customers in their premises during test activities. Develop DEMOS of new Access technology. Develop/Building of solutions for customers. Develop of related documentation as Method of Procedure (MoPs), HLD, LLD, test protocols and integration documentation Development of test scenarios and test topologies according to the customer requirements Escalation and support requested for investigation of issues found during those activities. Integration of Access Equipment into the customers' networks