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In this position...  

Ford Customer Service Division (FCSD) is restoring the Design For Service (DfS) organization to improve vehicle serviceability during Forward Model vehicle Platform, Technology, and Program development.  The DfS Program Specialist is responsible for influencing vehicle design to improve serviceability, improve customer satisfaction, lower Cost of Ownership and reduce warranty expense. The DfS Program Specialist will be focused on one or more of the following systems:

Engine ICEs/HEV  Electric Vehicle Trans/eDrive Electrical Body (fascias, AGS, cooling, tailgate, doors, glass, frame, fuel system, exhaust system, suspension, wheels/tires Vehicle Line

You'll have... 

Minimum Requirements:

This specialist should be comfortable and familiar in representing the Voice of the Dealer & Technician as a key input when interfacing with PD and other cross-functional teams, along with maintaining Voice of the Customer mindset as well. The ideal candidate has the following:

4-year college degree or equivalent experience and education (Automotive Technology or Automotive Engineering preferred) 4+ Years - Key knowledge/experience preferred: Technical acumen related to assembly/disassembly of automotive systems/components, as well as technical publications Familiarity and experience with Dealer Operations strongly preferred (specifically tied to Fixed Operations) Knowledge of Product Development processes and vehicle development production system preferred (knowledge of competitive OEMs processes are welcome) 4+ Years - Experience and ability to: Lead through influence and collaborate across the Enterprise Use data and customer insights to influence strategic decisions Problem solves against competing cross-functional priorities Facilitate cross-functional meetings Project managed progress Product Development Experience (either working in or with PD) is beneficial Working knowledge of FEDE, Teamcenter, GPDS Strategic Thinker Ability to work independently, forward-thinking Ability to handle multiple, often conflicting priorities

Even better, if you have …

Preferred 

This specialist should be comfortable and familiar in representing the Voice of the Dealer & Technician as a key input when interfacing with PD and other cross-functional teams, along with maintaining Voice of the Customer mindset as well.  The ideal candidate has the following:4-year college degree or equivalent experience and education (Automotive Technology or Automotive Engineering preferred)

Key knowledge/experience preferred:  Technical acumen related to assembly/disassembly of automotive systems/components, as well as technical publications Familiarity and experience with Dealer Operations strongly preferred (specifically tied to Fixed Operations) Knowledge of Product Development processes and vehicle development production system preferred (knowledge of competitive OEMs processes are welcome) Experience and ability to: Lead through influence and collaborate across the Enterprise Use data and customer insights to influence strategic decisions Problem solves against competing cross-functional priorities Facilitate cross-functional meetings Project manage and progress Product Development Experience (either working in or with PD) is beneficial

Working knowledge of FEDE, Teamcenter, GPDS, Communication

Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization (Senior leadership, Cross-functional departments, etc.) Possess strong interpersonal skills, demonstrating professionalism in all actions.

Own Working Together

Collaborative team player focused on building strong relationships. Believe in skilled and motivated people working together. Focused on continuous development of self and others. Persistent attention to detail 

 

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
 

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

 

This position is a salary grade 7 - 8.

For more information on salary and benefits, click here: https://fordcareers.co/GSRnon-HTHD

Visa sponsorship is NOT available for this position. 
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

 

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

#LI-Onsite   #LI-JT1

What you'll do…    

The DfS Program Specialist Team’s core responsibilities:

Improve serviceability in future product designs  Proactively work with Product Development (PD)Platform/Program/Unit/Technology teams to influence design for improved serviceability and overall customer ownership experience. Engage assigned PD teams in early design milestones to positively influence vehicle serviceability, reduce Cost of Ownership, and increase quality of repairs Achieve identified targets for Schedule Maintenance, Non-Scheduled Repairs, Damageability.  Identify/Champion resolution of High Impact Serviceability Actions Monitor service requirements; introduce new requirements, identify improvements, and ensure service requirements are met or have an approved deviation. Identify required Essential Special Service Tools (ESSTs) and complete Financial Information Requests to secure PD funding. Support delivery of the targeted Warranty Cost Avoidance $ objective through identification and implementation of serviceability improvement opportunities (example: reducing service labor times for a given repair, eliminating need for Essential Special Service Tools (ESSTs), servicing at a lower component level) Program Launch Support Participate in serviceability trials and competitive benchmarking Support FCSD deliverables tracked via Global Launch Scorecard (ESSTs, Diagnostics, Service Information Training, Owner’s Manual, Major Service Issues, Engineering Release Status, Parts On-Hand, VP Accessories) Support the development of Essential Special Service Tools (ESSTs) while optimizing repair level, process and component design to minimize tools needed Deliver common and efficient global processes Work jointly with global counterparts to provide an aligned voice of FCSD to Program Team. Support maintenance, updates and authoring of new service requirements and Digital Pre-assembly (DPA) test methods. Document best practices in Corporate Engineering Requirements Lead review of DPA and Development Completion Vehicle (DCV) service issues for Program Review Meeting (PRM) reviews. Support Serviceability Process Team around Design for Service Training Modules. Culture/Our Truths Demonstrate the Ford OS behaviors to achieve success in Excellence, Focus and Collaboration  Utilize empowerment, coaching/counseling, team building and process improvement to create a work atmosphere that develops employees to their fullest potential. Represent Voice of Customer/Voice of Dealer in cross-functional meetings.