Job Summary

We are seeking a visionary and highly collaborative Design & Brand Director to lead the creative direction, brand identity, and design execution across all touchpoints. This role is responsible for shaping and evolving the brand experience—visually, emotionally, and strategically—to ensure consistency, creativity, and resonance with our audience. 

 

As the guardian of our visual identity, you’ll lead a multidisciplinary team of designers and creatives, working cross-functionally with Marketing, Product, Communications, and Executive Leadership to ensure brand cohesion and innovation. 

Key Deliverables

 

Define and evolve the brand’s visual identity, voice, and positioning in line with company goals. Lead the development of brand guidelines and ensure adherence across all teams and channels. Partner with leadership to translate business strategy into powerful brand storytelling and creative expression. Lead the end-to-end creative process across digital, print, product, campaigns, and environments. Oversee the execution of visual assets including websites, product interfaces, social media, advertising, presentations, packaging, and internal communications. Drive high standards of creativity, craft, and innovation in all design output.  Build, mentor, and lead a high-performing design and brand team, including visual designers, brand strategists, and external creative partners.  Work closely with Product Design, Marketing, Communications, and People teams to ensure design and brand alignment across the organization.  Act as a brand champion in cross-functional initiatives, from recruitment marketing to investor presentations.  Define KPIs for brand impact and design performance.  Use data, user insights, and industry trends to continuously refine brand and design strategies.  Requirements

Qualifications: 

Bachelor’s or Master’s degree in Design, Branding, Visual Communication, or a related field. 8+ years of experience in design and brand leadership roles, including managing creative teams. A compelling portfolio showcasing brand systems, design leadership, and cross-channel creative execution. 

Skills: 

Deep understanding of brand development, visual identity systems, and storytelling. Expertise in design tools such as Figma, Adobe Creative Suite, and other modern creative platforms. Excellent leadership, communication, and stakeholder management skills. Ability to think strategically while sweating the creative details.   Preferred Experience Experience building or evolving a brand at a high-growth company or creative agency. Familiarity with motion design, UX/UI principles, and content production workflows. Global brand experience or managing multi-market design needs is a plus. Why Join Us? Shape and scale a brand that makes a real impact. Lead a talented, mission-driven creative team. Enjoy a flexible, inclusive culture with opportunities for innovation and leadership. 

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About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 

Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021 Gold Stevie Award Winner for Great Employers in 2024 and 2022 We foster an exciting culture of creativity, connection, and commitment