The Deputy Operations Manager (DOM) reports to the site Operations Manager (OM) and is responsible for assisting in all contract operations at Kentucky Consular Center in Williamsburg KY, to include contract service delivery; customer satisfaction; site staffing/engagement, and employee conduct, morale, and welfare. The DOM should assist the OM in providing vision, purpose, direction, and oversight for all site operations and activities related to service delivery, employee conduct, morale and welfare, and leader development. The DOM should assist in leading customer relationships and provide exemplary customer service to internal and external customers as well as proactively identifying and addressing customer needs. Additionally, the DOM would act as the OM in the event of OM absence. **Responsibilities** + Assist OM in management of site service delivery operations to ensure compliance with all contractual and company-directed performance, production, timeliness, and quality standards. + Provide exemplary customer service to internal/external/corporate customer, proactively identifying and addressing customer needs. + Assist in the hiring and management of a technically proficient and professionally capable staff over the life of the contract. + Hold one-on-one feedback sessions with Assistant Operations Managers (AOMs) also ensuring a center culture which engages leadership in one-on-one feedback sessions with direct reports. + Effectively work with union leadership to manage within the union site environment. + Generate timely, accurate, and relevant performance data to enable adequate monitoring, oversight, and performance measurement of support services. + Manage deliverables to completion ensuring inputs and reviews are timely/accurate. + Respond rapidly and effectively to changes in product line demand. + Conduct continuous improvement to enhance service delivery and optimize performance. + Identify and communicate site staffing needs for incorporation into the staffing plan. + Promote innovation, efficiency, and effectiveness. + Resolve problems with minimal disruption to contract service delivery. + Lead proactively to minimize probability and severity of safety-related incidents. + Conduct informational briefings and management reviews as required. + Travel in support of offsite program updates, planning, and teambuilding (< 10%). + Assist and enable employee growth and advancement. + Apply feedback, delegation, and coaching to professionally develop all staff. + Ensure program profitability through sound financial management. **Qualifications** + US Citizen. + Must possess at least seven (7) years of management experience. + Must possess at least five (5) years of managing experience on a large-scale operation. + Proficient with Microsoft Outlook, Word, Excel, and Power Point. + Advanced knowledge and skills in Microsoft Excel. + Superior organizational skills and work ethic. + Excellent written and oral communication. + Demonstrated ability to lead large teams. + Must have the ability to obtain and maintain a Top-Secret level security clearance. **Desired Qualifications:** + Bachelor’s degree or higher in relevant field. + Experience managing a unionized workforce. + Experience managing a large U.S. Government contract or program. **Physical Demands:** + While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools, or controls; use fingers and hands to type or write; speak; or hear. + Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus. **Work Environment:** + Onsite - onsite office work required. **Job ID** 2025-18274 **Work Type** On-Site **Company Description** **Work Where it Matters** LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. **For our shareholders,** LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. **For our government customers,** LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office. **As an LDRM employee,** you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).