Why This Role Matters:

Diagnostics is a foundational service for both preventive and chronic care. This role ensures ADH's digital lab vertical operates smoothly, grows efficiently, and delivers a quality diagnostic experience to customers. The role serves as a critical bridge between the digital platform, lab operations, logistics, and customer engagement.

 

Key Responsibilities

Business Ownership & Growth Enablement

Support the  Lab Head in executing the eLab business strategy, operations, and performance. Drive growth in lab bookings, bundled test packages, and repeat usage. Track and report key performance metrics including test volumes, conversion, TAT adherence, and customer satisfaction.

 Stakeholder Collaboration: Coordinate with

Product team to improve booking flows, test catalog features, and report delivery experience. Marketing & Growth team to plan and implement campaigns, wellness plans, and seasonal diagnostics promotions. Aster Labs team to ensure operational readiness, quality control, logistics, and timely report delivery.

Diagnostics Fulfillment & Partner Enablement

Guide Aster Labs in building fulfillment capabilities aligned with the eLab business model. Support home collection, routing of samples to processing hubs, and logistics integration. Monitor collection agent dispatch, cold chain adherence, and SLA compliance with internal or partner labs.

Operational Alignment & Execution Excellence

Ensure end-to-end operational readiness for digital lab services. Identify and resolve blockers in order upload in operations of elab services  Lead day-to-day issue resolution and escalation management.

Performance Monitoring & Insights

Maintain dashboards for business tracking and lab partner performance. Present actionable insights to senior leadership for course correction and scale-up.  

Key Performance Indicators (KPIs)

Digital order volumes and GMV Adoption & Engagement : Digital Features, Repeat Usage Customer Satisfaction & Service Quality for eLab Strategic Expansion & Innovation - Partnerships Activated, New Offerings, Geo Expansion Metrics Operational Efficiency & SLA Management for eLab in collaboration with retail vertical  –  Sample pickup, logistics, and execution excellence.  

Key Stakeholders

Aster Digital Health: Product, Marketing, and Leadership teams Aster Labs: Collection, Quality, and Operations teams Logistics Partners and External Labs (if applicable)  

Requirements

Education & Experience

Bachelor's in Life Sciences, Healthcare, Operations, or Business; MBA preferred 4–6 years of experience in diagnostics, digital health, or operations Experience working in platform-based healthcare models or lab fulfillment workflows preferred

Skills & Competencies

Understanding of diagnostic workflows, home collection, and lab operations Strong coordination, execution, and problem-solving skills Proficient in data analysis, reporting, and stakeholder management Effective communicator with cross-functional leadership capability