**Deputy Manager, Professional Services** Our Deputy Manager, Professional Services is a working manager who brings a blend of technical know-how and a proven track record of building and growing customer-focused sales engineering teams. You will directly support our Senior Manager, Professional Services in ensuring delivery of outstanding customer service and teamwork across our Professional Services team as a whole. Your networking, IT security (PKI, VPN tunnels, etc.), and firewall experience, combined with your willingness to occasionally roll up your sleeves and get into the technical trenches sets you apart. You'll lead a responsive and knowledgeable program management team, support our systems engineering team that supports field sales staff, product sales engineering support, deployment, training and managing customer relationships in the US and worldwide. By implementing and maintaining our Quality Assurance program you will ensure all client proposals are correct, complete, and meet our clients' stated needs. **Location:** **_Portland, OR_** **We Take Care of Our People** Paid Time Off **I** 401K with Employer Match and Profit Sharing **I** Health and Wellness Benefits **I** Learning and Development Opportunities **I** Referral Program **I** Competitive Pay **I** Recognition **I** Employee Stock Purchase Plan (https://curtisswright.com/investor-relations/overview/default.aspx) **I** Inclusive & Supportive Culture (https://careers.curtisswright.com/en/who-we-are/) **Your Challenge:** + Responsible for the continual development of standard operational procedures + Participate in the development of project scope, pricing, and preparing proposal opportunities, partnering with engineering, sales, and other teams as needed + Lead our team of program managers to drive program strategies and initiatives across our DoD programs + Support go-to-market strategy for Professional Services; prioritize and "productize" services offerings into discrete packages that can be marketed to multiple accounts with specific needs or within specific verticals + Participate in business development activities including pre-sales meetings + Participate in Hardware and Software design and roadmap meetings as needed + Oversee systems engineers who provide complex system integration for systems delivered worldwide; may work with Product Development on the design of systems using both COTS and proprietary hardware, software, and network designs. + Development and management of support options and processes + Direct development of technical sales materials, demos and presentations + Support the development of processes, team, and infrastructure required to grow this business + Develop support systems and materials including FAQ, Web Site, Technical Bulletins, etc. + Provide leadership, employee development, coaching, and mentorship to program managers and other direct reports + Drive overall architecture of service products for external and internal customers + Ensure, and create as needed, processes and practices to ensure reproducible service delivery and high quality, while keeping costs under control + Manage service delivery schedules and resources, ensuring consistent and profitable delivery + Customer problem escalation management, coordinate with QA and engineering to address systemic issues and quality improvement initiatives **What You Bring:** + Strong decision-making ability and willingness to support changing department initiatives + Strong grasp of project costing + Strong customer-facing experience; demonstrated ability to work with sales to help close business is a plus + Strong demonstrated project definition, scoping and negotiation skills; + Experience working with CRM systems for pre- and post sales customer support, SAP. Microsoft Dynamics or Salesforce.com is a plus + Experience with ServiceNow or other case management tools. + Must understand technical issues, but is also a "big picture" thinker who looks for ways to improve and grow the product support operations + Strong technical background in networking, telecommunications, contact center operations, or Cybersecurity. + Demonstrated experience leading technical teams + Excellent skills in developing and managing systems integration, online system support, customer support + Master's degree in Business Administration, Computer Technology, Computer Science or related field, or relevant experience required + Required experience: + Experience with IT, networking, voice, and security systems design and implementation required + Experience with enterprise networking equipment such as routers, switches, and firewalls, and virtualization. + Experience with wireless transmission equipment and standards including Wi-Fi, LTE, and Satellite + Extensive experience in managing commercial/enterprise/military IT and communications services businesses, including extensive customer interfacing and customer project management + Accuracy and attention to detail + Experience with network management software and project management software **Who We Are:** Our Values (https://www.curtisswright.com/company/sustainability/core-values/default.aspx) Environmental, Social and Governance Pacific Star Communications, a Curtiss-Wright company, designs, manufactures and integrates hardware and software systems that enable rapid deployment of enterprise-class communications anywhere in the world. Intuitive and wizard-based, IQ-Core Software simplifies setup and enables management of these complex deployed networks by users with limited training. Our systems are used in mission-critical environments including military and disaster recovery - that demand the highest possible levels of quality. Innovation, creativity, and quality are built into our DNA here at PacStar and we look for the same in our employees. In return, we offer a rewarding environment in which our employees can thrive. To learn more visit: PacStar Tactical Communications Solutions | Curtiss-Wright (https://www.curtisswrightds.com/products/networking-communications/pacstar) \#LI-YH1 _No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our_ **_Talent Acquisition Team (TA_COE@curtisswright.com)_** _and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright._ **Compliance Statement** This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition. (TA_COE@curtisswright.com) **For US Applicants: EEO is The Law – click here for more information. (https://www.eeoc.gov/poster)** If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition (TA_COE@curtisswright.com) and we will make all reasonable efforts to accommodate your request. **Join the WRIGHT Team!** Over 95 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright. **Our Values** What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall – we all take these values to heart in our relationships with our customers and each other. **Leadership** We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action. **Customer Focus** We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion. **Teamwork & Trust** Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward. **Respect for People** We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees. **Integrity** We will act with the highest integrity in all of our business relationships and strategic partnerships. **What We Offer Our Employees:** **Opportunity:** As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one! **Challenging Work:** The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of! **Collaborative Environment:** The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.