Overview You’ll be part of an exciting transformation project. The Experience Hub project forms a key foundation of our digital evolution to become a more connected, transparent and agile company. It will be convergence of current Pepsico intranet on to the ServiceNow EC Pro portal. It’s a high-profile role in which you’ll haveplenty of opportunities to showcase your ability to not only lead a team but establish and maintain new customer relationships. As you do, you’ll be expected to showcase your technical, analytical, and consultancy skills. We’ll support you in developing deep Pepsico subject matter expertise so you can deliver on and exceed client expectations. Reporting to the Sr. Manager, ESM IT Experience Hub, the ServiceNow Solution Architect will be a technical consultant working to develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform specifically focused on myservices Portal and Knowledge Management module. You will also be responsible for ServiceNow platform customization governance, in coordination withbusiness stakeholders and the technology platform team to define and own the business roadmap of the platform, aligned to and consistent development practice with the ServiceNow technology capabilities roadmap. You will need to be savvy in new technology advancements within the ServiceNow like AI Search, Virtual assistant, chatbots, communities etc. We work with third party vendors for designingand building the Portal, is essential for you tounderstand these integrate with the platform and howsolutions can be scaled/ designed using third party plugins Responsibilities Participation in requirement gathering phases to provide time estimation to users’ needs. To lead, design, and implement overall solution architecture comprising the conceptual, technical, and physical aspects and code review Responsible for review of plan, design, and implementation of the overall solution architecture comprising conceptual (functional and non[1]functional), technical and physical architecture Demonstrate Thought Leadership toward white space solutions Provide system & application-level solutions framework & methodologies Understand the customer requirements to build/identify areas that need to be Proof of concept Actively participate in POCs and present to the customer Conduct research on service offerings, market trends, industry analyst interactions Provide architectural oversight and guidance for RFPs and ongoing project deliveries Expert with Javascript and ServiceNow Javascript API's Write/create custom business rules, client scripts; the script includes UI policies, ACLs, data policies, UI scripts Lead development effort of solutions in three (3) or more of the following specializations: ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, etc). Need Knowledge Management and Portal experience Service Portal (HTML, CSS, AngularJS, SASS,Bootstrap) Custom Application Development (ScopedApplications) 3rd Party Integrations Development (REST, SOAP,MID Servers, etc) Attend requirements review and validation sessionsas required Participate in scrum ceremonies Deliver measurable, positive results within the clientand team’s timeline resulting in positive feedbackfrom clients Build on current platform knowledge by learningnew modules and broadening skillset Continue learning service delivery solutions,technologies, and methodologies Maintain professionalism and an uninterrupted workenvironment during all client meetings andinteractions Uphold excellent time management andorganizational skills with an aptitude for creative problem-solving. Remain innovative, creative, self-directed…a great leader and team player with a record ofaccomplishment in managing multiple complex tasks Utilize strong communication, presentation, and writing skills Maintain current certifications, keep up to date on all Delta releases Qualifications At least 7/+ years’ experience in developing and administrating the ServiceNow Platform. Bachelor’s degree in computer science, information systems, or another related field (or equivalent work experience). Broad exposure to IT infrastructure and applicationlandscape, ideally with technical depth in adiscipline/ITSM processes and broader Service management modules JavaScript: 5 Years minimum.