Deputy Director of Human Services - Adult Services Print (https://www.governmentjobs.com/careers/charlottesville/jobs/newprint/5014522) Apply  Deputy Director of Human Services - Adult Services Salary $96,749.73 - $115,854.43 Annually Location Charlottesville (22902), VA Job Type Regular Full-Time Job Number 250700005 Department Human Services Opening Date 08/15/2025 Closing Date 9/5/2025 5:00 PM Eastern Bargaining Unit N/A + Description + Benefits + Questions General Summary The Deputy Director of Human Services p erforms advanced professional and managerial work in planning, organizing, managing, and evaluating assigned programs and administration of the department. Oversees Human Services departmental functions and community-based youth and family services, Community Attention Foster Families, nonprofit funding process, youth opportunity programming, housing navigation, financial relief services, crisis response, and/or other services. Reports to the Director of Human Services. This Deputy Director will be assigned to Adult Services, including Community Connector programs and the ANCHOR Team, as well as mental health and substance use crisis response. Serving as a subject matter expert in mental health, substance use, crisis response, housing and self-sufficiency, trauma-informed care, and re-entry. To learn more about the City's Department of Human Services and its operations, mission, vision, and values please visit: https://www.charlottesville.gov/224/Human-Services The preferred hiring range for this position is between $ 96,749.73 - $115,854.43 Annually . Starting offer is based on applicable education, experience, and internal equity. This is a full-time, exempt, position which provides excellent benefits including 13 paid holidays plus 1 floating holiday, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, City's retirement options, gym membership reimbursement, tuition reimbursement, and continuing education/training opportunities. + For a general summary of benefits offered by the City, please click the 'benefits' tab on this posting, or visit https://www.charlottesville.gov/1047/Employee-Benefits. + The City of Charlottesville manages its own retirement system which offers both a defined benefit and a defined contribution option. While the City does not participate in VRS, the City has a Portability Agreement with VRS and there are certain provisions that must be met. For questions pertaining to the Portability Agreement, please contact the City's Benefits Administrator at 434-970-3462. Essential Responsibilities and Duties To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time. + Oversees, plans, and coordinates supervisors and program leads, providing consultation, instruction, evaluation, and support to maximize effectiveness and productivity. + Provides oversight to specific programs and services, as assigned: Adult Services such as Community Connector programs and ANCHOR Team, mental health and substance use crisis response. + Serves as an expert in the field assigned: Mental health, substance use, crisis response, housing and self-sufficiency, trauma informed care, and re-entry. + Plans, manages, monitors, trains, and directs work performance of supervisors and staff in assigned area. Makes decisions on hiring, discipline, performance evaluation, setting program/work objectives and realigns work and staffing as needed, in accordance with established personnel policy and procedures. Establishing professional standards for work quality, quantity, performance, and accountability. + Sets clear and consistent expectations for personnel, based on program requirements and priorities and values of the department ensuring staff are enabled and required to meet them, while providing support to maximize effectiveness and productivity. + Establishes community coalitions and collaborations, critical relationships with community partners including Federal, State, and local funders. + Communicates and interprets information from the director, department management team, referral services, and the state, ensuring appropriate and effective information is provided to staff. + Serves on the Department's management team providing leadership, guidance, and advice on a wide variety of management issues, including programs coordination, developing and evaluating agency policies, and developing and sharing resources. + Effectively handles and responds to client, community, and employee complaints. + Coordinates development and administration of departmental policies including standard operating procedures ensuring alignment with state and federal funding sources. + Coordinates and prepares grant proposals with assistance from human services planners, ensuring compliance with all funder requirements. + Creates outreach and marketing strategies which may include drafting press releases, media, creating and or maintaining the department’s social media presence. + Assists in maintaining the Department of Human Services website. + Assists the Director in the overseeing expenditures, analyzes and recommends actions on funding issues, and assists with the preparation of the annual budget. + Establishes outcome measures and implements process improvement plans. + Participates in, leads and/or takes responsibility for a variety of special projects which may include the facilitation of the internal employee resource group, community members, organizational partners, and represents the department on coalitions and task forces. + Required to respond upon activation from the City Manager of the Continuity of Operations Plan and/or Emergency Operations Plan. Must have the ability to be contacted and respond based on Department guidelines. + Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time. + Regular and reliable attendance. Other Duties + Serves as acting director in their absence, as designated. + Performs additional duties to support operational requirements as apparent or assigned. Education, Experience and Skills Education and Experience: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education. + Bachelor’s degree in human services or a related field (psychology, social work, public administration, counseling) AND 3 years of supervisory experience in a human services organization with substantial responsibility for program development, planning and personnel. OR + Associate degree in human services or a related field (psychology, social work, public administration, counseling) AND 5 years of supervisory experience in a human services organization with substantial responsibility for program development, planning and personnel. OR + An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above. Preferred: + Master's or Clinical degree in related area. + Knowledge of the Charlottesville community. Certifications/Licenses/Other Requirements: + Valid Virginia Driver’s License and acceptable record OR must be able to provide own transportation to and from job, meetings, and related job sites. + Required to successfully pass a pre-employment background check and pre-employment drug screen. Knowledge, Skills, Abilities and Other Characteristics: Job Knowledge + Comprehensive and advanced knowledge of social and human services programs, program planning and evaluation, and policies and regulations specifically related to youth and/or adult services as assigned. + Comprehensive and advanced knowledge of the principles of trauma informed care, cultural humility, family engagement, community engagement, and public administration. + Extensive knowledge of the principles, techniques, and practices of employment services, public assistance, assessing and counseling, casework strategies, and interviewing techniques, training, supervision, hiring procedures, and budget management. + Basic knowledge of emergency preparedness planning and response and continuity of operations planning. Reading + Advanced: Ability to read, investigate, research, analyze, interpret, and understand complex written materials such as regulations, policies, data, case work, complex financial reports and/or legal documents. Writing + Advanced: Ability to explain complex ideas and thoughts in reports in a clear and concise manner and prepare explanations and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ability to tailor writing to specific audiences. Interprets data to identify and develop response to trends and changes. Skill in grant writing and data collection and reporting. Math + Intermediate: Ability to work with, understand, and apply simple formulas to process and prepare financial documentation of departmental budget, to monitor expenditures in local programs and to recommend spending adjustments. Designs and implements methods and procedures to collect and analyze statistical data on programs. Communication Skills + Advanced: Establish and maintain effectively working relationships with co-workers, city staff, other agencies, and the public. Makes recommendations regarding policy development and implementation and explain complex policies and processes. Handles complex, difficult and multi-faceted situations involving a variety of individuals and agencies. Provides/presents specialized or complex expert information in a variety of complex situations. Proficient in handling potentially controversial positions or negotiation of sensitive issues. May include interactions that involve stressful, negative situations requiring significant tact and the ability to diffuse aggressive behavior and reach consensus. Evaluates effectiveness, develops cooperative associations, and utilizes resources to continuously improve communications. Independence and Decision-Making + Requires Administrative Direction: normally completes work with substantial discretion and within broad parameters defined by general organizational requirements and accepted practices. Resolves complex and difficult situations. + Makes decisions about resource allocation (including financial and human capital resources) to address both emergency and non-urgent needs of the individuals and families served. Technical Skills + Advanced: Extensive high-level skill and knowledge in approaches and systems which affect the decisions on and implementation of human service programs and processes. Comprehensive understanding of the purpose, methods, technologies, terminology, performance measures, and outcomes of work teams, units, and specialty areas of multiple functional areas. Proficiency in Microsoft Office applications and departmental software. Fiscal Responsibilities + Assists the Director with the preparation, oversight, and submittal of annual plans and grant/budget requests for programs. Reviews and approves expenditures of significant budgeted funds and analyzes and recommends actions on funding issues. Supervisory Responsibilities + Manages, monitors, and oversees the performance of supervisors in several operational areas who have responsibility for complex decision-making. Evaluates and sets programs/work objectives and effectiveness, makes decisions on hiring, discipline, performance evaluation, and realigns work and staffing as needed. Other Characteristics + Effective time management, multitasking, and organizational skills; sometimes under strict time constraints. + Exceptional teamwork, leadership, supervisory, and coaching abilities. + Sound independent judgment in fast-paced and potentially stressful situations. + Tact, diplomacy, and resourcefulness in meeting problems and in situations. + Work effectively with sensitive and confidential issues and information. + May require the ability to deal with angry, frustrated and/or upset individuals. + May be required to be on-call, emergency response, and respond within certain timeframes. + May require work outside of normal operating hours such as evenings, nights and/or weekends. Physical Conditions & Additional Information Physical Demands: + Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. + Must occasionally move about inside the office to access file cabinets, office machinery, etc. Must constantly position self to maintain files in file cabinet. + Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. + Ability to observe details at close range (within a few feet of the observer). Machines, Tools, Equipment, Software and Hardware: + Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned. Work Environment: + Work is performed in an office environment where there may be exposure to computer screen for extended periods of time, monitor glare and dust. + The noise level is typically moderate. The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment. Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or hr@charlottesville.gov. The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City’s policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City’s policy prohibiting employees from testing positive for marijuana. SUMMARY OF EMPLOYEE BENEFITS Updated July 1, 2022 Benefits cited represent those for regular 40-hour employees and may differ for Management Level, Part-Time, and/or Library positions. Long-term temporary employees are eligible for all benefits except retirement. Interns, temporary, seasonal, substitute, and relief employees are not eligible for benefits. 1. LEAVE: + Vacation: + 3.09 hours accrued biweekly -- 0 - <3 years + 3.85 hours accrued biweekly -- 3 - <5 years + 4.62 hours accrued biweekly -- 5 - <10 years + 5.40 hours accrued biweekly -- 10 - <15 years + 6.16 hours accrued biweekly -- 15 - <20 years + 6.93 hours accrued biweekly -- 20 - <25 years + 7.70 hours accrued biweekly -- 25+ years + Sick: + 4.62 hours per biweekly pay period, approximately 120 hours a years, no limit on accumulation + Holidays: + 14 paid holidays per calendar year (13 observed and 1 floating) 2. INSURANCE: + Aetna Medical – + Choose from three options with different premiums and levels of coverage and coverage is effective on the first of the month following date of hire: + HMO: $0 premium for employee only coverage + POS 1: Employee-only premium of $36.28 per biweekly pay + POS 2: Employee-only premium of $13.02 per biweekly pay + (Dependent coverage is available but the cost of the premium is not subsidized.) + Prescription Card ($10 generic, $30 lower cost name brand, $55 higher cost name brand) + Mail Order Maintenance Prescription Drug Program ($20 generic, $60 lower cost name brand, $110 higher cost brand) + Dental (Delta Dental) + No cost for employee only coverage. Dependent coverage is available but the cost of the premium is not subsidized. + Diagnosis and Preventive -- 100% of allowable charge; Basic Dental Care - 80%; Major Dental Care - 50% + Primary -- $50 deductible, 80/20 + Prosthetic & Complex Restorative -- $50 deductible, 50/50 + $1,500 maximum annual benefit + $1,000 Orthodontic Benefit + MetLife Vision Plan: Optional + Employee only coverage: $2.50 bi-weekly; Dependent coverage also available at differing rates. + Eye health exam, dilatation, prescription and refraction of glasses covered after $10 co-pay; + $130 allowance for frames, after co-pay, plus additional discounts where accepted. + Life: + Two times annual salary (paid by the City) + Optional supplemental life available for employee, spouse, dependents (paid by employee) + AFLAC: Optional + Cancer/accident/short term disability/intensive care insurance (paid by employee) + Long Term Disability + Protection from income loss due to long-term illness or injury (paid by the City) 3. RETIREMENT: The City of Charlottesville manages its own retirement system and does not participate in VRS, however the City has a Portability Agreement with VRS. There are certain provisions that must be met and the portability request must be executed within 18 months of vesting in the City's Plan. + Pension: + Choose from two options: + A Defined Benefit Pension plan pays a monthly benefit in retirement using a defined formula based on the employee's earnings history, tenure of service, and age. Our plan has a 5 year vesting period and an employee contribution of 5% of salary. + A Defined Contribution 401a plan in which fixed contributions are paid into an individual's account by the employer, the contributions are invested, returns (positive or negative) are credited to the account, and the account balance is used to provide retirement benefits. The vesting schedule for our 401a plan is 33% after one year of service, 67% after two years of service, and 100% after three years of service. There is no required contribution from salary. (Note that: the Defined Contribution retirement plan is the only plan available for Library employees) + Supplemental: + Deferred Compensation (457) - employee contribution 4. OTHER BENEFITS: + Flexible Spending Accounts: + Health Care Expenses + Dependent Care Expenses + Parking/Mass Transit Expenses + Parking Subsidy of $50 per month + Wellness Programs: + Gym Reimbursement Program + Monthly On-Site Nurse and Annual Flu Shots + Health Screenings and Fairs, Education Sessions, & Weekly Fitness Classes + Weight Watchers at Work + Bike Commuter Program: + Reimbursement of up to $20 per month for reasonable bike commuting expenses + Employee Assistance Program: + A variety of confidential, personal professional services for you and your family available 24 hours a day. + Tuition Reimbursement Program: + Up to $1,500 for undergraduate OR Up to $3,000 for graduate level tuition per fiscal year per employee. 01 Please indicate your highest level of education below: (must be verifiable in reference to the Education History section on your online application.) + Bachelor's degree or Higher in human services or a related field such as psychology, social work, public administration, counseling. + Associate's degree in human services or a related field such as psychology, social work, public administration, counseling. + None of the above. 02 Please indicate your level of supervisory experience in a Human Services organization with substantial responsibility for program development, planning and personnel. (must be verifiable in reference to the Work History section on your online application.) + No supervisory experience in a human services organization with substantial responsibility for program development, planning and personnel. + Less than three (3) years. + Three (3) to less than five (5) years. + Five (5) to less than seven (7) years. + Seven (7) years or greater. 03 Briefly describe your supervisory experience in a Human Services organization, specifically related to program development, planning, and personnel management in the assigned program area: Adult Services (e.g., Community Connector programs, ANCHOR Team, mental health and substance use crisis response). If you have no experience, please write "none." 04 This position requires driving to perform essential job duties and requires a valid driver's license. The candidate selected for this position must meet the driver eligibility requirements of the City and must provide a certified copy of their DMV driving record. Do you possess a valid driver's license and are you willing to provide a certified copy of your DMV driving record, if selected as a finalist, for the City to confirm your driving eligibility? + Yes; I possess a valid driver's license and am willing to provide a certified copy of my DMV driving record. + No; However, I am willing and able to obtain a valid driver's license and am willing to provide a certified copy of my DMV driving record. + No; I do not have a valid driver's license, nor am I willing or able to obtain one, and/or am not willing to provide a certified copy of my DMV driving record. 05 To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education, work history, and additional information sections of the employment application. Resumes can be attached but should not be used as a substitute for the required information on the application. I understand that an attached resume may not be accepted in place of a completed employment application and that my qualifications should be stated on the employment application itself. + Yes + No 06 I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application. I understand that my application may be rejected if the responses to supplemental questions do not match my basic application. + Yes + No Required Question Employer City of Charlottesville Address P. O. Box 911 605 East Main Street Charlottesville, Virginia, 22902 Phone (434) 970-3490 Website http://www.charlottesville.gov/jobs