Title: Deputy Assistant Store Manager Category: Retail EmploymentType: Full-Time Location: AL - Spanish Fort - Eastern Shore - 2186 LocationType: retail JobLocation: Spanish Fort, Alabama 36527 JobSummary: A Deputy Assistant Store Manager enjoys working with and supporting the store team to ensure the best experience for our customers every day. You actively coach, develop and manage the performance of our Booksellers and senior booksellers. In your role, you work through the store team to ensure execution of consistent presentation and a first-rate shopping experience for each customer. As a leader, you work collaboratively and support the store team to ensure that booksellers are engaged doing what they love: talking about and selling books. WhatYouDo: • Ensure consistent, friendly and informed service to customers, first by the example you set and second by the training and delivery of first-class service by the store team. • Ensure a vibrant bookstore through the flawless execution of bookstore basics. • Assess the store from the customer’s perspective and use insight to seek and influence improvement with the SM. • Model handselling skills to drive successful campaigns such as Our Monthly Picks, preorders, etc., to establish book prowess and drive sales. • Develop the bookselling team through engagement and coaching; work with team by providing feedback to assess and focus on individual strengths and recommend talent for development in the store. • Ensure the achievement of sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution of all processes. • Ensure compliance to company standards as it pertains to safety, customer communications and all store operations. • Communicate with your store team respectfully and with urgency on key issues and messages, creating a culture that demonstrates the values of the company. • Embrace the cluster structure and work collaboratively with others for betterment of all locations. • Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing). • Open and close the building, ensuring the safety of our employees and customers. Knowledge&Experience: • Possesses solid bookselling knowledge across various genres and a strong understanding of the book industry. • Enthusiasm for books is reflected in the excellent standards of service for the local community. • Experience in teaching and working collaboratively with the store team. • Organized and works with urgency and care because of their understanding of the book business. • Demonstrates empathy through consistent care and concern for employees. • Demonstrates active listening, communicating respectfully and always maintaining composure. • Proven ability to delegate and work through others collaboratively, thoughtfully, and efficiently. • Experience building collaborative and productive working relationships at all levels. • Deliver honest and constructive feedback. • Recognize and work with the cluster structure as expected. Expected Behaviors • Prioritize customer experience above all else. • Commit to and develop booksellers, motivating team because they understand an individual’s needs. • Execute bookstore basics consistently, driving results through people and with urgency and care. • Has a can-do attitude in any situation and can move forward to accomplish what is needed. • Care for people, seeks to understand different perspectives to value and support individuals. • Is curious and asks questions to continue learning. • Actively listens to others and is flexible to adjust style to meet individual needs. • Manage time well, balances needs of employees, customers and workload through thoughtful priority setting and decisions. • Provide clear direction, monitor progress, and provide appropriate feedback. • Open to feedback and uses it to develop and grow. EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.