Position Title

Deposit Operations Specialist

 

Location

Jackson, MI 49201

 

Job Summary

The Deposit Operations Specialist is responsible for the timely and accurate processing of daily production activities. Additional responsibilities include providing support for both internal and external customers. This role ensures compliance with internal policies, regulatory requirements, and industry standards while maintaining operational efficiency.

 

Job Responsibilities:

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JOB RESPONSIBILITIES

Participates in daily production activities including transaction processing/balancing, Bounce protection review, collections reporting, and maintenance.Reviews daily reports to monitor branch activity for accuracy and ensures compliance.Researches and resolves problems and responds to customer inquiries utilizing the case management system. Assists in review, creation and maintenance of department procedures to satisfy corporate, legal and regulatory guidelines and requirements.

ADDITIONAL ACCOUNTABILITIES

Performs special projects, and additional duties and responsibilities as required.Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS:

Required Qualifications:

High School / High School Equivalency (GED, HiSET, TASC) / Foreign EquivalentMinimum experience required: 1+ Years Banking/Branch Operations

Preferred Qualifications:

Education level preferred: College, Vocational or Associates Degree (2 years or equivalent)

Job Competencies:

Strong record of exceptional quality review audit performance and accuracy in all functions Core banking system and Trakker program knowledge preferred (DNA/Fiserv) Strong organization and prioritization skills with close attention to detailSolid interpersonal skills, ability to work collectively in team environment and across multiple business units Strong analytical and problem-solving skills, proactive and solution oriented Demonstrated ability to handle multiple tasks quickly and proficiently. Demonstrated ability to work with customer information in a confidential and professional manner. Moderate skill level with Microsoft Office including MS Word, MS Excel and PowerPoint Proven customer service skills Excellent verbal and written communication skills Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank