Responsible for reviewing and processing maintenance forms submitted by retail branch staff, preparing and sending bank documentation through DocuSign, and the imaging of bank and customer documents according to bank policy, procedures, and regulatory requirements.
Essential Job Functions
Processes and verifies varying Maintenance forms according to bank policy, procedures, and regulatory requirementsProcesses DocuSign requests from retail branch staff and sends follow-up emailsAssists retail branch staff with inquiries related to DocuSignResponsible for accurately imaging documents submitted by retail branch staffProvides support to Specialty Business Unit for document imagingProcesses all daily, weekly, monthly Maintenance/DocuSign reportsPerforms all other duties as assigned
Knowledge, Skills & Abilities
General knowledge of administrative and clerical proceduresFoundational knowledge of all BANK OZK deposit account types and product offeringsFoundational knowledge of Certificates of Deposit including interest rates, maturity periods, and CD penaltiesAbility to demonstrate excellent customer service skillsAbility to communicate effectively, both verbally and in writingAbility to adapt effectively to change and repeated interruptionsAbility to work extended hours if necessarySkill in using computer and Microsoft Office, including Word, Excel, and Outlook
Basic Qualifications
High School diploma or equivalent required.Minimum of one (1) year of experience with PCs, typing and using the internet required.
Job Expectations
Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.