Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

High School Diploma

Travel Percentage :

0%

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to start learning, growing, and making an impact with a career in fintech, we would like to know: Are you FIS?

What you will be doing:
• Reviews, analyzes, and interprets correspondence related to account maintenance.

• Communicates professionally with clients and third parties through multiple channels (phone, email, workflow tools).
• Researches and resolves internal and externally submitted account questions and problems.
• Meets production standards for account servicing tasks
• Completes account maintenance.
• Processes payments and payment exceptions.
• Research credit bureau disputes. May make decisions on appropriate actions.
• Performs various deposits processing tasks
• Printing and processing live checks
• Processes card-related requests (adjusting card limits, requesting new cards.
• Handles client’s correspondence (incoming, returned mail).
• Processes returned items, research encoding errors, conducts large-dollar signature verifications, reviews EARNS notifications.
• Other related duties assigned as needed.

Schedule: 1st Shift. Monday-Friday. No weekends.

**Entry level

What you bring:

A High school diploma or GED required.

Strong PC skills with basic knowledge of Microsoft Office applications

Excellent data entry, verbal and written communication, and customer service skills that build high levels of customer satisfaction for internal and external clients.

Ability to work independently on problem tickets within the client problem ticket solution.

Ability to maintain confidentiality and carry out assignments that are sensitive in nature.

 

What we offer you:

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

A modern, international work environment and a dedicated and motivated team

A competitive salary and benefits

A work environment built on collaboration, flexibility, and respect

Varied and challenging work to help you grow your technical skillset

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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