Make an impact with NTT DATA
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ESSENTIAL DUTIES & RESPONSIBILITIES

Lead all aspects of client facing infrastructure projects from pre-implementation to post-implementation

Identify construction issues, concerns, and defects, perform analysis, and present proposed solutions to manager; communicate information to client and project stakeholders.

Review drawings and documentation submitted by contractors meet required specifications.

Identify and perform ad-hoc analysis, as needed to support decisions and project delivery.

Ensure product quality, manufacturing, and serviceability meets installation standards.

Gathers customer requirements and specifications

Develops project plans and provides Basis of Design, supporting drawings and other associated documentation

Provides ongoing project management for infrastructure projects throughout the life of the customer contract

Implements contracted services on time, within budget and according to specifications

Recommends appropriate process and procedure revisions as needed to focus on continuous improvement

Schedules and facilitates weekly project status meetings with clients, vendors, and internal project team

Works with Deployment Services contractors and internal teams to coordinate and report on the implementation of projects

Works with Deployment Services contractors and internal teams to coordinate and report on quality assurance testing

Determines scope, milestones, tasks, risks, assumptions, objectives, and dependencies relating to projects

Uses Microsoft Project and SharePoint to document, schedule, track, and report on the various projects

Uses Salesforce to track revenue milestones

Documents, publishes, and tracks action items, owners, and due dates

Interfaces with customers, vendors, and internal departments as necessary

Coordinates, places and tracks equipment orders and shipments to meet project deadlines

Escalates team and client issues as appropriate

Develops and maintains various client account documentation

Works with the technical staff to ensure test plans have been completed

Prepares status reports to keep management, clients, and project team informed of project status and related issues

Coordinates and responds to requests for changes from original specifications

Tracks and reports on quality assurance metrics

Adheres to pre-defined departmental objectives and metrics to provide high level of customer service

Supports strategic departmental objectives

Responsible for safety adherence and reporting

Performs other tasks as assigned

KNOWLEDGE, SKILLS & ABILITIES

Strong proficiency with MS Office Suite (Word, Excel, PowerPoint, Project)

Working knowledge with drawing packages such as Visio and/or AutoCAD

Working knowledge of Windows, Salesforce, and SharePoint

Knowledge of IT and data center infrastructure

Knowledge of SSAE 16 and other industry certifications a plus

Possess excellent problem solving, critical thinking and interpersonal skills

Possess excellent verbal and written communication skills

Possess excellent customer service skills

Highly motivated self-starter

Ability to multi-task and remain calm in dynamic environment

#LI-GlobalDataCentres #LI-AR3

EDUCATION & EXPERIENCE

B/S degree or equivalent education and/or work experience required.

Must have a minimum of 7 years of relevant work experience that includes 2 years of experience within the data center co-location industry is required.

Project management certification is preferred.

PHYSICAL REQUIREMENTS

Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments.

This position requires the ability to lift and carry objects weighing up to 20 pounds.

WORK CONDITIONS

Data Center and typical office environment with daily usage of a computer and/or workstation keyboards and terminals.

SPECIAL REQUIREMENTS

Periodic travel to other locations, customer, or vendor sites.

Must be able to respond to emergency situations at the data center

Responsible to carry a cell phone and provide 24 x 7 support as needed

Must be willing to work outside normal business hours, including weekends, late nights, holidays.

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $89,600 - $112,000.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

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About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.