Job Description

As a Department Manager you are always an ambassador for & Other Stories and part of leading our company forward where everyone is seen as a leader, both for yourself and the work you do. 

& Other Stories is an inclusive and welcoming workplace where great challenges and opportunities are offered to you to grow and where we win together. You encourage and contribute to the shared responsibility of creating and protecting an inclusive and welcoming workplace where everyone can self-identify.  

We always have our customers in mind and believe in a welcoming approach where our expertise and fashion knowledge are key.  

You actively work to achieve great teamwork where our values are the basis for your work and a natural part of our way of working. 

Purpose of role 

As the Department Manager, you will be responsible for sales, customer service, and profitability of a store team. You will manage your team according to & Other Stories values, standards, policies and procedures and are responsible for all people development functions. You are an & Other Stories brand ambassador by always providing excellent customer service and product knowledge. 

Who You’ll Work With:  
You’ll work cross-functionally with teams across our Retail Channels, Omni Merchandising, Visual Merchandising, Marketing, Logistics, and Operations teams to help drive a 360-customer experience and maximize sales.  

This role reports to the Store Manager. 

This role is based out of New York, NY.   

Responsibilities | What You’ll Do:  

Commerciality

You take action within store to maximize sales through joint operational and commercial focus to obtain highest level of profitability. 

You proactively ensure team has knowledge on all product, event, promotion, display guidelines and merchandise information. 

You ensure garment presentation, garment level and visual standards within the floor are presented according to & Other Stories expectations  

You will plan and coordinate with the visual team all activities concerning events, promotions, and sales activities on floor. 

Customer Service 

You will provide excellent direct and indirect customer service according to & Other Stories standards in all areas of the store sales floor.  

You will develop the team in brand, fashion ,and product knowledge to ensure excellent customer service skills 

People 

You will actively work to build great teamwork with our values as the basis, with your leadership skills setting an example for others, acting as a role model when it comes to applying & Other Stories values in your everyday work. 

You will organize and distribute the work for staff, sets priorities, and keep an overview of the tasks to be accomplished in accordance with the Store Manager. 

You will manage, recruit, on board, train, develop, and provide succession planning for the staff in the store in partnership with the Store Manager 

You will carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including (but not limited to): approving time off requests, pay, location or title changes, conducting terminations and corrective actions and making employment decisions 

You will assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive and motivating work environment 

Operations 

You will effectively schedule the staff within the store according to the needs and restrictions of the business and adjusts hours as necessary to reach store and goals. 

You will work with sales and cost plans, budgets, and other available tools to make business decisions to ensure maximum profitability 

You will be responsible for knowledge and completion of cash office operational functions. 

You will follow and execute safety and security routines to prevent loss and guarantee employee and customer safety. 

You may be assigned overall store responsibility in absence of Store Manager. 

Financial Accountability:  

You will assist the Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for store; works with comparable sales to last year, sales to budget and future sales trends to maximize profitability 

You will accurately record sales and working hour figures.  

Qualifications

Competences | Who You Are: 

You have proven experience proactively driving sales, customer service, and profitability of a floor or store. 

You have proven experience (2-3 years) managing a team within a floor, with ability to be HOD when store manager is absent, according to brand values, standards, policies and procedures.  

You have strong retail math and analysis skills, with the ability to act in real time to store KPI’s to drive sales.  

You have strong garment presentation skills with the ability to drive the business through creativity and extensive product knowledge. 

You have exceptional customer service and interpersonal skills. 

You have proven organizational and analytical skills.  

You can take your own initiative and work under your own direction, while also working strategically, tactically, and operationally. 

You can multi-task in a fast-paced environment, while establishing effective routines for excellent communication with all members of the team to maximize productivity. 

You provide feedback in a constructive and professional way. 

You handle conflict and resolve problems constructively.  

You have experience in administrating progressive discipline process and performance management. 

You have basic computer skills, such as browser navigation, software interaction and data entry, which are needed.  

You have open availability including evenings, holidays, and weekends  

You are open to minimal travel required as necessary (i.e. Workshops) 
 

You are guided by our values in all that you do, and together with your colleagues you are responsible for keeping the values alive and as a guide in your everyday work. 
 

Compensation: $25.40 $27.94

Job Status: Hourly, Non-Exempt 

EEO Code: SLS 

Additional Information

This is a Full -time position offering 32-40 hours a week. 
Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through career page. 

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest, and we will keep you in mind for future opportunities. 

Benefits:  

We offer all our employee's attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.  

In addition to this US based colleagues also receive:  

25% Staff Discount   Medical, Vision and Dental Coverage   Employee Assistance Program   Vacation, Wellness, Holiday, and Parental Pay    Health, and Dependent Care FSA.   Plus, additional Voluntary Benefits.  

Company Description 

& Other Stories is a fashion brand offering women a wide range of shoes, bags, accessories, jewelry, lingerie, beauty products, stationary and ready-to-wear to create their personal style, or story. Our creative ateliers design diversified fashion collections with great attention to detail and quality at an affordable price.

& Other Stories is an inclusive and welcoming workplace where great challenges and opportunities are offered to you to grow and where we win together. You encourage and contribute to the shared responsibility of creating and protecting an inclusive and welcoming workplace where everyone can self-identify.

We offer a work environment where culture and values play a big part in everything we do. We have a flexible attitude and value an entrepreneurial spirit. We want every employee to take ownership of the brand’s success and believe that a fun working place generates great results.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.