Job Description

Job Summary 

The Denials & Appeals Coordinator is responsible for managing, tracking, and resolving denials and appeals to ensure timely reimbursement. This role requires in-depth knowledge of payer guidelines, systems, and requirements to navigate complex denial cases effectively, assist in issue resolution, and help identify trends that can improve claim outcomes. 

As a Denial Appeals Coordinator at Community Health Systems (CHS) - SSC Nashville, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical, dental and vision, insurance, and 401k.

Essential Functions

Monitors assigned queues and duties across various systems (such as, Artiva, HMS, Hyland, BARRT) to ensure all follow-up dates are current. Analyzes denials to determine appropriate actions, completes appeals, or routes cases for clinical appeals as needed. Files and monitors appeals to resolve payer denials, documenting all activity accurately and maintaining logs, account notes, and system records. Maintains an up-to-date understanding of payer guidelines and requirements related to denials and appeals. Processes BARRT requests, reviews RAC/Government Audit accounts, and completes necessary rebills and adjustments. Identifies trends in denials to suggest improvements and reduce future claim issues, providing data for denial and appeal trends as needed. Performs other duties as assigned. Complies with all policies and standards.

Qualifications

H.S. Diploma or GED required Associate Degree or higher in Health Information Management preferred 1-3 years of experience in medical billing, revenue cycle, or claims denials and appeals processing required Prior experience with revenue cycle processes in a hospital or physician office setting required

Knowledge, Skills and Abilities

Strong knowledge of payer guidelines, medical billing practices, and appeal processes. Proficiency in relevant software and claim management systems, such as Artiva, HMS, Hyland, and BARRT. Excellent analytical skills for reviewing denial trends and suggesting improvements. Strong verbal and written communication skills to interact with payers and internal departments. Ability to prioritize tasks effectively and manage time in a fast-paced environment.

Licenses and Certifications

Certified Revenue Cycle Specialist (CRCS) - AAHAM preferred
 

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

The Shared Services Center - Nashville provides business office support functions like billing, insurance follow-up, call center customer service, data entry and more for hospitals and healthcare providers. But we're not only about work. We know employing a skilled and engaged team of professionals is vitally important to our success, so we make sure to offer competitive benefits, recognition programs, professional development opportunities and a fun and engaging team environment.

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.