Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Job Description

As a DRAM and Emerging Memory Quality and Reliability Assurance (DEMQRA) High Bandwidth Memory (HBM) Returned Material Authorization (RMA) at Micron Technology, Inc., we will be responsible for overseeing and tracking the formal Failure Analysis (FA) of customer-returned product. We will summarize analysis at the electrical and physical level, identifying root cause, and establishing an associated containment plan. In this role, we will work with various engineering and manufacturing groups to evaluate and implement corrective actions (CAs) for the identified issues. We will also be required to regularly communicate FA results to customers as well as other Micron engineering and manufacturing teams. Additionally, we will need to sustain knowledge of device capabilities and characteristics along with a basic understanding of the associated manufacturing processes.

The DEMQRA RMA Engineer must demonstrate the ability to handle multiple customers and deal with multiple issues at one time, while providing detailed and timely follow-up between all applicable internal organizations at Micron.

 

Responsibilities And Tasks

Manage FA of Customer Concerns

Understand the customer complaint as it relates to the DRAM component or moduleWhen not already provided, initiate contact with customer or customer representative to identify specific failing conditionsOversee and direct initial bench level, system level, and ATE level analysis and interpret resultsCoordinate detailed component level analysis (electrical (EFA) and physical (PFA)) and interpret results

 

Manage Communication of Results with Manufacturing and Engineering Teams

Review feedback/Corrective Action (CA) from various manufacturing areasAsk follow-up questions as necessary to provide an adequate customer responseTranslate results to a customer friendly formatAnalyze data from various sources for trends and variations • Communicate the needed process improvements

 

Provide FA Reports to External Customers

Summarize the RMA background and FA results • Identify the root cause and potential improvements for use in reportsIdentify and provide containment information associated risk assessmentGenerate both interim and final FA reports for customer consumptionProvide customer support for ongoing questions/concerns related to the FA report

 

Maintain Knowledge of Device Capabilities and Characteristics

Understand the latest process technologyRecognize differences from previous technology nodes with the associated risksUnderstand the datasheet specifications for each deviceStay up-to-date on common customer DRAM applicationsPartner with field support teams to understand ongoing customer status

 

Qualifications & Skills

Good in English Listening/Speaking/Reading/Writing.Basic understanding of DRAM/motherboard/CPU architecture and operation.Basic understanding of CMOS process and NMOS, PMOS operation.Basic understanding of electronic circuit.Self-confidence in speaking and chairing a meeting

 

Education and Experience

Minimum of master’s degree in Microelectronics, Electrical Engineering, Solid State Electronics, Chemical Engineering or related field of study.Experienced in compute, laptop or server OEM and focus on system level debug or CPU or DRAM or SYSTEM FAE are a plus.

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact at hrsupport_taiwan@micron.com.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.   

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