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Job Description:

Job Summary: The Demonstration/Integration Lead is responsible for supervising all global customer demonstrations and field integrations of the Flexrotor system. This role involves coordinating with production and engineering teams, conducting pre-installation site surveys, performing final tests on aircraft and equipment, providing technical support to deployed operations, and handling administrative tasks to support flight operations. The Demonstration/Integration Lead ensures the readiness and functionality of aircraft systems, and serves as the primary point of contact for customer demonstrations and field integrations.

Primary Responsibilities:

Global Customer Demonstrations and Field Integrations: 55%

System Demonstration and Integration:

Prepare delivered aircraft and be responsible for customer acceptance of aircraft, Ground Support Equipment (GSE), and payloads.

Direct inventory and inspection of all parts of the system to ensure compliance with company standards.

Identify discrepancies and implement solutions to ensure all products meet compliance standards post-delivery.

Coordinate with key stakeholders to address issues found during integration and ensure timely resolution.

Maintain detailed records of integration procedures, results, and corrective actions taken.

Collaborate with HO Flight Operations & Training to continuously improve integration processes and product quality. 

Train and mentor employees in aircraft demonstration and integration procedures.

Report testing results and issues to HO Flight Operations & Training.

On-Site Installation and Operations Support: 20%

Site Preparation and Installation Coordination:

Conduct pre-installation site surveys to assess requirements and potential challenges.

Coordinate installation activities with third-party contractors to ensure timely and accurate execution.

Liaise with customer representatives to capture requirements, resolve issues, and facilitate technical interactions.

Install and configure systems and sites for operations, whether on land or maritime platforms.

Conduct inventory of parts received on site to verify completeness and quality.

System Testing and Configuration:

Perform on-site system installation, configuration, and testing of equipment for maritime and land deployments.

Ensure compliance with all required non-production Service Bulletins and regulatory standards.

Conduct functional tests on Flexrotor UAS systems using approved procedures.

Document site settings and configurations accurately for future reference and auditing.

Provide thorough turnover to the Deployed Field Service Representative (FSR) Team on installed system configurations. 

Train lower-level employees in on-site installation and system configuration.

Report installation progress and issues to HO Flight Operations & Training.

Customer Coordination and Documentation:

Coordinate with customers to complete all documentation and processes required for flight operations, including ATC Letters of Authorization (LOA), Aircraft Emergency Procedures, and other necessary activities.

Maintain detailed records of site setup procedures, results, and corrective actions taken.

Provide detailed reports to customers regarding site settings, configurations, and site setup results.

Report customer feedback and documentation status to HO Flight Operations & Training.

Field Support and Troubleshooting: 15%

Respond to urgent field repair needs, conduct site assessments, and perform other tasks as required as part of Quick Reaction Teams.

Offer technical support for deployed operations, troubleshooting problems in the field promptly and efficiently.

Act as Subject Matter Expert (SME) for Operations Action Center 24/7 HelpLine support, providing guidance and solutions for operational issues. 

Train lower-level employees in field support and troubleshooting techniques.

Administrative Tasks: 10%

Perform administrative functions to support demonstrations and integrations, including maintaining records, scheduling, and coordinating logistics.

Interface with accounting to handle billing and customer requirements related to demonstrations and integrations.

Ensure all departmental documents and records are accurately maintained and comply with company and government audit standards.

Coordinate travel arrangements for demonstration and integration personnel, including arranging accommodations and transportation for on-site installations and operations support.

Collaborate with cross-functional teams to identify opportunities for process improvement and contribute to continuous improvement efforts.

Additional Responsibilities:

Assist, as needed, in the development and implementation of new testing procedures and protocols to enhance efficiency and accuracy.

Provide periodic support for special projects or initiatives within the Flight Operations department, as needed.

Participate in periodic training sessions or workshops to stay updated on industry developments and best practices.

Support ad-hoc requests or tasks from management to meet departmental objectives and goals.

Qualified Experience and Training:Education:

Required

High School Graduate or equivalent

Preferred

Associate’s/Bachelor’s degree, or the equivalent with related experience in an aircraft environment

Experience:

Required

Minimum of ten (10) years aviation experience in system integrations, demonstrations and support to high level operations.

Preferred

None

Licensure/Certifications:

Required

FAA Part 107

Preferred

FAA Private Pilot

Travel Required:

25% Domestic and International

Citizenship:

US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license)

Clearance:

Ability to obtain and maintain a Government security clearance

Qualified Skills:

Knowledge, Skills, Demonstrated Capabilities:

Required

Technical Skills:

Proficiency in system testing procedures and methodologies.

Knowledge of Verification and Validation (V&V) processes.

Ability to troubleshoot aircraft systems and identify discrepancies.

Familiarity with aviation regulations and compliance standards.

Competence in reading and interpreting technical schematics and documentation.

Proficiency in using Microsoft Office Suite and other relevant software tools.

Experience with aircraft avionics test equipment.

Behavioral Skills:

Strong problem-solving abilities with a proactive approach to addressing issues.

Excellent communication and interpersonal skills for collaborating with cross-functional teams.

Attention to detail and accuracy in maintaining records and documentation.

Ability to work effectively under pressure and meet tight deadlines.

Flexibility and adaptability to changing priorities and environments.

Strong organizational skills to handle multiple tasks simultaneously.

Dexterity Skills:

Ability to work in physically demanding environments, including small cramped areas and outdoor conditions.

Capable of lifting and carrying objects weighing up to 80 lbs unassisted for short distances.

Proficiency in ascending/descending stairs, ladders, and ramps while carrying equipment.

Comfortable bending, twisting, and kneeling as necessary to perform job duties.

Ability to stand and walk for extended periods without resting.

Skill in operating various office and production equipment, including computers and tools.

Preferred

None

Communication Skills:

Required:

Spoken:

Ability to communicate effectively in verbal and written form in English Spoken:

Ability to articulate ideas and instructions clearly and effectively during verbal communication.

Proficiency in conveying technical information to team members and stakeholders in a concise manner.

Comfortable speaking in various settings, including meetings, presentations, and field operations.

Written:

Strong writing skills for creating detailed reports, documentation, and correspondence.

Ability to compose clear and professional emails, memos, and technical documents.

Proficiency in preparing comprehensive testing procedures and summaries for review and reference.

Influencing:

Demonstrated ability to influence and persuade team members and stakeholders to adopt best practices and procedures.

Skill in effectively communicating the importance of compliance and conformity to company standards.

Ability to motivate and inspire team members to achieve project goals and objectives.

Preferred:

None

Technical Systems Proficiency:

Required:

Proficient with:

Microsoft Office Suite and Google GSuite applications.

Windows and Linux operating systems.

Aircraft programming software for system configuration and testing.

Specialized aircraft avionics test equipment for diagnostics and maintenance.

Software applications relevant to flight operations and testing procedures.

Operating and troubleshooting aircraft systems, including avionics, propulsion, and navigation.

Deltek Costpoint or similar ERP systems for inventory management and tracking.

Collaborative work management and documentation.

Network troubleshooting and analysis.

Understanding computer networks and their integration with aircraft systems.

Leading IP configurations for networked systems.

Ground Support Equipment (GSE) and its role in aircraft operations and testing.

Utilizing software tools for data analysis, reporting, and documentation in the aviation industry.

Preferred:

None

Complexity of the Role:Level of Decision Making:

Able to independently assess aircraft issues and install components.

The role involves a mix of tactical and operational decision-making.

Independently assesses aircraft issues and resolves with appropriate solutions, impacting the efficiency and safety of flight operations.

Makes recommendations for the installation of components, ensuring compliance with aviation regulations and company standards.

Degree of Independent Decision-Making:

The position requires a high level of autonomy and independent judgment in assessing aircraft issues and performing installations.

Responsible for making timely decisions to ensure the integrity and functionality of aircraft systems.

Environment:

Works in a dynamic and fast-paced aviation environment, often in challenging conditions such as outdoor settings, high-pressure situations, and tight deadlines.

Collaborates with cross-functional teams and interfaces with stakeholders from various departments and external partners.

Interfaces:

Interfaces with engineering, quality assurance, and production teams to address issues and implement solutions.

Communicates with customers, vendors, and regulatory authorities to ensure compliance with aviation regulations and customer requirements.

Provides guidance and training to team members, fostering a collaborative and supportive work environment.

Internationalization:

May involve occasional international travel and interactions with international customers or partners.

Requires awareness of international aviation regulations and cultural sensitivities in global business interactions.

Change Factors:

Adapts to changes in technology, regulations, and industry best practices, ensuring alignment with company objectives and standards.

Flexible in responding to evolving customer needs and operational requirements, adjusting strategies and procedures as necessary.

Organizational information:

This position reports to HO Flight Operations and Training

Direct Reports:

Is this a people manager? No

# of Exempt Reports: 0

# of Non-exempt Reports: 0

Job Dimensions:

Direct Responsibility for Company Assets:

Responsible for the proper installation and maintenance of aircraft components, ensuring the integrity and functionality of company assets.

Handles inventory of aircraft parts and equipment, optimizing resource utilization and minimizing waste. 

Revenue and Budget Responsibility:

Contributes to revenue generation through efficient flight operations and timely completion of aircraft installations and testing.

Ensures adherence to budgetary constraints by optimizing resource allocation and minimizing operational costs.

Strategic Influence:

Provides strategic input and recommendations for improving flight operations efficiency and enhancing product quality.

Collaborates with cross-functional teams to develop and implement strategies for achieving departmental and organizational goals.

Customer Relationships:

Plays a key role in building and maintaining strong customer relationships by ensuring the reliability and performance of aircraft systems.

Responds promptly to customer inquiries and concerns, demonstrating a commitment to customer satisfaction and retention.

Impact on Customers:

Ensures the safety and reliability of aircraft systems, directly impacting customer confidence and satisfaction.

Contributes to the delivery of high-quality products and services, enhancing the company's reputation and competitiveness in the market.

Key Figures per Year:

Number of aircraft installations completed

Customer satisfaction ratings

Percentage of on-time deliveries

Inventory turnover rate

Cost savings achieved through process improvements

Nature of Contacts:  

Involved Communication on a daily Basis with internal and external parties

Physical Requirements:  

Onsite or remote: 90%

Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. daily

Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. daily

Speaking:  able to speak in conversations and meetings, deliver information and participate in communications. daily

Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. daily

Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Several times a week

Lifting:  able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Several times a week

Pushing / Pulling:  able to push and pull small office furniture and some equipment and tools. Several times a week

Sitting:  able to sit for long periods of time in meetings, working on the computer. daily

Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving. daily

Standing: able to stand for discussions in offices or on the production floor. daily

Travel:  able to travel independently and at short notice. Several times a year

Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office and production areas including uneven surfaces. daily

Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Salary range:

Salary range based on the required profile: $40.19 - $60.00/hour.  Actual minimum and maximum may vary based on geographic differential. Individual pay is based on skills, experience, and other relevant factors. This position offers the following benefits:  Medical insurance, Dental insurance, Vision insurance, Prescription insurance, Employee Assistance Program, Flexible Spending Accounts, Health Savings Accounts, Basic & Voluntary Life and Accidental Death & Dismemberment insurance, Short and Long-term Disability insurance, 401(k), Paid time off including paid holidays, Tuition Assistance, Bonus(es) subject to performance criteria.  These are our current benefit offerings for the current plan year and are subject to change without notice..

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.   

 

As a matter of policy, Airbus Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

 

Airbus Helicopters, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

 

NOTE:  Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises.  This position description does not constitute a written or implied contract of employment.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Aerovel Corporation

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Customer Flight/Mission & Ops Support <JF-CS-OS>

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Job Posting End Date: 08.18.2025

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.