Demand Planning Manager **Job Title: Demand Planning Manager** **Coty Job Category: Planning Manager** **Reports To: Demand Planning Director** **Location: Barcelona** **ABOUT COTY** We are Coty, one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, and skin and body care. Coty is the global leader in fragrance and number three in color cosmetics. Coty’s products are sold in over 150 countries around the world. Coty and its brands are committed to a range of social causes as well as seeking to minimize its impact on the environment. **ABOUT THE DEPARTMENT** Within the Supply Chain function sit our Planning teams. With a population of over three hundred people these teams are a competitor leading, purpose built Global Hub, covering a multitude of Planning areas where we share best practice in a centralized and standard way to deliver industry leading service at best cost and the right level of inventory. Our Global Demand Planning Team are responsible for ensuring good prediction of Sales across the world. This signal drives the full End to End Supply Chain from logistics through production and onto supplier orders. The team collaborates with the markets to get the best Business Intelligence to input to the Machine Learning Models to create the best forecast. The team also ensure all New Product launches are reflected correctly within the forecast. **THE ROLE** The Demand Planning Manager leads a team of professionals to deliver forecasting activities (units and value) for their scope of responsibility within the Coty portfolio. **Key Success Measures** • Forecast accuracy (WAPE) – measures the accuracy of the weighted absolute percentage error over a 90-day period. • % cut driven by under forecast – calculates the percentage of inventory cuts driven by under forecasting, indicating instances where demand exceeds forecasted quantities. • % Forecast completeness – 2-year long range forecast. • SPP3 – evaluates the bias in the 3-month forecast by measuring the deviation from the actual demand over a 3-month period. • SPP1 – evaluates the bias in the 1-month forecast by measuring the deviation from actual demand over a 1-month period. • Bias - measures the overall bias in the process, considering factors such as forecast accuracy, demand variability, and supply chain performance. • 100% completion on time of all people management processes for your team. • Leadership and development of your team. • DEI targets and initiatives. **Core Responsibilities** • Define and lead short-term operational strategies, aligned with the Planning vision and long-term strategy, ensuring clear communication and stakeholder engagement so that KPIs and deliverables are successfully executed. • Daily operational leadership to deliver best in practice processes and ensuring all tasks are based on the segmentation principles. • Build dependable and partnering relationships with key stakeholders across a global network to deliver targets. • Lead the resolution of problems escalated, by creating mitigation plans and engaging the team to the solutions, following the relevant process, and escalating further where appropriate. • Lead the risk management processes as applicable to the Planning area. • Be a strategic partner by delivering, optimizing, and analyzing reports and projections for the assigned scope, identifying anomalies, trends and intelligence making recommendations accordingly. • Implement and lead monthly team Demand reviews to ensure reasonability of short- and long-term plans including initiatives post launch. Create action plans as necessary and ensure the actions are delivered. • Lead monthly KPI reviews with the Demand and local market Planners. • Evaluate data and utilize your market knowledge to establish action plans to improve KPIs, coordinate interventions on machine learning/statistical models, quality of data forecast driver inputs and accuracy of Demand assumptions. • Lead the weekly progress updates for the action plan with key stakeholders including Data Science, Demand Planning, and local market teams. • Design and lead process improvement workshops with the local market teams, collaborating with the Supply Chain market and S&OP leaders on interventions to extract the right forecast information from the local Sales and Marketing teams. • Attend key meetings representing Demand Planning including Supply Hub reviews to collaborate with key team members to resolve challenges, ensure forecast consistency and align plans for Supply constraint recovery. • Escalation point of contact for Demand and local market teams, actioning planning/resolving and escalating as appropriate. **Leading the Team** • Define and set individual and team goals and KPIs ensuring stretch and accountability to deliver. • Ensure a culture of inclusivity and development within your team. • Role model the meaningful review of performance through the annual appraisal process and continuous touch points throughout year. • Ensure team members are onboarded and set up for success in their role. • Build the capability of the team, and the members individually, through coaching and development. • Ensure 100% completion of your direct reports and the wider team for all people initiatives (such as goal setting, performance reviews, mandatory training completion, Code of Conduct). **Continuous Improvement** • Champion the development and improvement of processes and tools using analytical and critical thinking skills. • Foster a culture of continuous improvement by encouraging the team to develop their ideas/ways of working. • Identify improvement opportunities, gain buy in and lead the implementation successfully by engaging the team. • Own and drive RCA (root cause analysis) processes. Project Management • Represent Planning initiatives and projects delivery in leadership forums. • Lead projects as necessary, ensuring successful delivery through collaborative working relationships. **KEY INTERFACES** • Planning Managers, Senior Managers and Directors. • Local market S&OP Managers. • Local market Commercial teams up to and including Director level. • HR. **ESSENTIAL SKILLS & EXPERIENCE** • Degree (or equivalent work experience) in a Supply Chain discipline. • Planning mastery – understanding of key systems (such as SAP, JDA, OMP, Excel, o9) with experience of Supply Planning and knowledge of Supply Chain end to end. • Coaching team members. • Relationship building with mid-management professionals. • Effective communication and influencing skills at a mid-management level. • Delivering KPIs – self and through others. • Medium scale project management. • Priority setting. Country/Region: ES City: Barcelona Hub