Job Title: DeLonghi Customer Service advisor with Romanian Job Description Your responsibilities + Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat. + Follow established procedures to address customer needs promptly and professionally. + Process warranty claims and coordinate repair services for customers. + Provide technical troubleshooting support and guidance. + Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience. + Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries. + Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests. Our requirements + C1/C2-level proficiency in Romanian language, both written & verbal + B2 English language skills + Proven experience in a Customer Service role, ideally within consumer products + Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites) + Competence in Microsoft Office + Ability to empathize with customers while maintaining an objective perspective + Excellent telephone manner and ability to handle queries quickly and efficiently + Team-oriented with a positive attitude and ability to support colleaguesOptional + High school graduate or similar + Previous experience in customer service with or in a Contact Centre + Experience in complaint handling to ensure customer satisfaction + Familiarity with Social Media and/or E-Commerce platforms + Experience in cross-selling or up-selling product + Interested in new technologies such as Al What we offer + Work in a modern office at Global Office Park, right in the heart of Katowice. + Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training. + Attractive bonus for recommending your friends to work with us. + Friendly, international work environment. + Many opportunities for career development. Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13 Language Requirements: English (Required), Romanian (Required) Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**