Description Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon’s sustainability goals? Equal parts advisor and operating partner, Amazon’s team of Delivery Partner Managers assists and guides our Amazon DSPs (Delivery Service Partner) business owners as they build and grow successful middle-mile businesses during a transformational time. Delivery Partner Manager manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, Delivery Partner Manager, work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success. Key job responsibilities - As a Delivery Partner Manager, you will partner with 15-20 DSP owners across the TR including entrepreneurs with no background in the logistics industry. - Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. - Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements. - Support owners by removing obstacles and improving financial, operational, and safety practices at the network level. - A Delivery Partner Manager will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally. A day in the life On a daily basis, Delivery Partner Managers are responsible for: - Supporting owners as they prepare to launch. - Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods. - Coordinating Business and Financial Health Reviews to discuss business performance and new opportunities. - Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level. - Willingness to travel (2-3 days/week); the Candidate should be flexible with hours and travel to support the portfolio of assigned DSP owners as needed. Basic Qualifications - 5+ years of relevant work experience in account or relationship management, small business logistics, or retail/vendor/supplier management. - Bachelor Degre. - Very good communications skills in English and local language. Preferred Qualifications - 4+ years of relevant work experience in account or relationship management, trucking, small business logistics, or retail/vendor/supplier management. - MBA - Operations, or small parcel packaging experience. - Experience working with or owning a small business. - Verbal, written, and presentation skills, particularly in delivering constructive feedback and working through complex issues. - Highly organized and thrive in a dynamic environment with the ability to set and adjust priorities independently. - Can handle complex problems/efforts, decisions, and escalations. - Mitigate long-term risks and finds a path forward in difficult situations. - Attention to detail. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.