Date Posted:

2025-07-08

Country:

Malaysia

Location:

Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia

Role Overview

Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?

We are looking for a detail-oriented and process-driven Delivery Operations Support to join our Delivery Operations team. This role is critical in supporting the field operations by coordinating part ordering, managing job bookings, and ensuring timely and accurate system updates. The ideal candidate should possess strong experience in workflow management, ERP knowledge (preferably JD Edwards), and handling high-volume databases with a keen eye for continuous improvement.

Key Responsibilities:

Repair Fulfillment Operations
  •  Coordinate part ordering based on technician feedback and service reports.
  •  Verify part eligibility and validate warranty status.
  •  Monitor and track part deliveries, ensuring updates are reflected in the tracking system in a timely manner.
  •  Ensure accurate booking and closure of repair jobs, with correct entry into SAP/JDE or relevant systems.
  •  Maintain and update SMS and related service management platforms.

Documentation & Billing
  •  Ensure complete and compliant documentation for all billable jobs.
  •  Handle billing corrections, disputes, and escalations in coordination with internal teams.
  •  Interface with Sales and Field Operations to align on job status, customer requirements, and system updates.

Data Management & System Accuracy
  •  Maintain accurate and up-to-date service databases across ERP (JDE) and other platforms.
  •  Monitor and validate data entries for consistency, accuracy, and completeness.
  •  Support KPI reporting by extracting and analyzing data (e.g. booking accuracy, closure cycle time, job completion rates).

Performance Monitoring & Continuous Improvement
  •  Track operational KPIs and generate performance dashboards for internal review.
  •  Identify process inefficiencies or bottlenecks and recommend workflow enhancements.
  •  Contribute to cross-functional improvement projects aimed at enhancing service delivery effectiveness and customer satisfaction.

Key Requirements
  •  Diploma or Degree in Business, Operations, Logistics, or related field.
  •  Minimum 3–5 years’ experience in service operations or delivery support, preferably in a high-volume, field service environment.
  •  Hands-on experience with ERP systems (JD Edwards preferred), CRM, and service management tools.
  •  Strong analytical and data management skills; Excel proficiency required.
  •  Excellent attention to detail, organizational, and problem-solving abilities.
  •  Ability to work collaboratively across departments and communicate effectively with field and sales teams.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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