We are looking for Delivery Operations Manager who will be responsible for our installation and modernization business in Wallonia and Luxembourg. You will do this by working in close collaboration with our technicians, team leaders, customers and key stakeholders. You will lead the site delivery teams to ensure safe, reliable, high-quality, and profitable execution of the delivery projects, leading to customer satisfaction and fulfilment of KONE business objectives. You will actively manage portfolio performance in terms of progress against schedule, planning accuracy, productivity, safety, and quality performance.

The highlights of this position:

Managing an internal team of 10 direct reports, subcontractor and stakeholder network for the on-time and on-budget successful completion of projectsCoach and develop your team members and work closely together with your peers to make KONE a great place to work.Ensuring appropriate use of KONE installation methods and KONE Way operations management practices and confirming competence and optimized allocation of the resources. Drawing up yearly budget, developing strategy, allocating resources and evaluating the performance of the department.

In this role, you are reporting to the Regional Director and are a member of the management team of KONE Belgium & Luxembourg.

Responsibilities

Drive efficient, safe, and high-quality installation operations ensuring appropriate use of KONE installation methods and KONE Way operations management practices.Promote a service-minded culture and outside-in thinking in our Delivery Operations.Contribute to the strategic planning of the department at the executive level. The aim is to develop and implement a strategy that is in line with our organization's overall vision and long-term objectives in sustainability.Lead and develop your team members in line with the values of KONE (Care - Customer - Collaboration -  Courage)Drive profitable, reliable and efficient project management practices in line with KONE methodsEnsure quality of resourcing and manage Installation capacity and competencesProactive identification and execution of value-added services and change order opportunitiesDevelop and implement the strategy for the delivery operations business to achieve budgeted targetsManage customer relationships, disputes and escalations, track NPI and transactional surveyWork actively to understand customer priorities and changes in their competitive landscapeDrive change initiatives ensuring business benefit realization and promoting customer centricity with outside-in thinkingMonitor financial performance, report results and identify areas of improvementBuild a culture that embraces quality, safety, and excellence in project deliveryOrganize and operate regular portfolio and operational reviews to manage project and installation performanceManage the Delivery Operations team, ensuring competence and optimized deployment of the resources

Requirements

Bachelor’s degree in a related fieldMinimum 5 years’ experience in leading people and carrying profit and loss responsibilityExperience in construction industryExperience in working in a multinational company is an assetProficiency in French and English language is a must

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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers