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Job Title: Delivery Operations Leader, Türkiye

Job Role: Responsible for all activities within the scope of Delivery Operations for Türkiye Operating Area (OA), this role ensures that all DO (Delivery Operations) services — including day-to-day operations — are delivered by the team to the business on time and to the highest standards. In addition to maintaining seamless operational continuity across existing teams, the role also involves designing and executing a strategic roadmap to optimize processes and enhance resource specialization. Ultimately, the goal is to transform team operations in alignment with the Uplift program, which aims to deepen expertise and streamline activities through vertical integration

Delivery Operation Scope:

Responsible for supporting the sales reps and field organization by managing and maintaining set of sales and field administrative tasks and processes robustness. Ensures the smooth operation of activities – booking governance, Technical Sales support, handling documentation, field asset management , subcontractor management.

Responsible for Customer Care Center and Otisline.

Key Responsibilities

Manage the DO team within the OA and act as an escalation point.

Lead, mentor, and motivate the team to achieve performance goals.

Monitor workflow and allocate resources effectively to meet demand and optimize productivity.

Monitor team performance, provide prompt and constructive feedback, offering support, training and development opportunities.

Foster a customer-focused culture within the team, emphasizing the importance of service excellence.

Ensure a high level of customer satisfaction by addressing and resolving escalated issues promptly.

Contribute to process definition, process improvement, and process harmonization efforts across processes falling within the scope of DO.

Collaborate with the OU DO leader, sales and field teams, COEs, and other stakeholders.

Builds strong cross functional relationships

Role Specific Skills & Competences

7 years of experience proven experience in a team leadership or supervisory role within a shared services or similar environment.

Strong problem-solving and decision-making abilities.

Process oriented thinking

Effective communication and interpersonal skills.

Technology-fluent (enabling tech & automation)

Be able to travel between 0% and 20% of the time.

Change oriented & work with ambiguity

Exceptional command of written and spoken English.

Experience in process integration and improvement is preferred.

Top Benefits:

Gross salary, meal, transportation, private health insurance and social allowance.

Incentive plan aligned with performance targets.

24/7 Employee Assistant Program including specifically psychological support.

Right to apply for the Employee Scholarship program in their 2nd year as of employment.

A culture which encourages innovative ideas and appreciates our talent in the key to our success.

Live Otis Absolutes & Foster Inclusion & Engagement

Apply today to join us and build what’s next!.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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