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Role Overview
As the Delivery Operations Lead for the Greece & Cyprus Operating Area (OA), you will be responsible for overseeing all aspects of Delivery Operations (DO), ensuring that services are executed efficiently, on time, and to the highest quality standards. This includes managing day-to-day operations while driving continuous improvement across teams.

Delivery Operations Scope

The Delivery Operations function plays a critical role in supporting the Sales Representatives and Field Organization by ensuring the efficiency and reliability of key administrative and operational processes. This role is responsible for maintaining the robustness of workflows and enabling smooth day-to-day execution across the following areas:
 

Sales and Field Support: Manage and streamline administrative tasks to support sales and field teams, ensuring alignment and responsiveness.

Booking Governance: Oversee booking processes to ensure accuracy, compliance, and timely execution.

Technical Sales Support: Provide operational assistance to technical sales activities, including documentation and coordination.

Documentation Management: Ensure proper handling, storage, and accessibility of all relevant sales and field documentation.

Field Asset Management: Track and manage field assets to support operational readiness and efficiency.

Subcontractor Management: Coordinate and oversee subcontractor activities to ensure quality and compliance with company standards.

Customer Care Center & Otisline: Lead and manage customer service operations, ensuring high-quality support and responsiveness through the Customer Care Center and Otisline platforms.

Key Responsibilities

Lead and Develop the Team: Manage the DO team within the OA, acting as the main escalation point. Inspire performance, provide coaching, and foster a culture of accountability and growth.

Drive Operational Excellence: Oversee workflows and resource allocation to ensure efficient, high-quality service delivery. Monitor performance and support continuous improvement.

Ensure Customer Satisfaction: Promote a customer-first mindset and resolve escalated issues promptly to maintain service excellence.

Optimize Processes: Contribute to process design, improvement, and harmonization to enhance operational efficiency.

Collaborate Across Functions: Build strong partnerships with Sales, Field, COEs (Center of Excellence), and the OU DO leader (Operating Unit Delivery Operations) to align efforts and drive shared objectives.

Qualifications & Key Competencies

Education: Technical degree, university degree is a plus.

Leadership: Proven experience managing projects and teams in shared services or similar operational environments. PMP certification is a plus.

Analytical & Process-Oriented: Strong problem-solving skills with a focus on process improvement and operational efficiency.

Communication: Excellent interpersonal and stakeholder management skills.

Tech Fluency: Comfortable with digital tools and automation technologies.

Agility: Adaptable, change-oriented, and effective in ambiguous environments.

Language: Fluency in Greek and English required.

Mobility: Willing to travel up to 20%.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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